Booking a flight online is much easier today than it was several years ago.
You no longer have to visit an airline ticketing office or call a travel agency just to compare schedules and prices. With platforms such as Traveloka, you can search for flights, review different airlines, add baggage, select a seat, pay for your ticket, and receive your e-ticket using your phone or computer.
The process is generally straightforward, but booking mistakes can still happen.
You might accidentally choose the wrong airport, enter an incorrect passenger name, forget to add baggage, or book a non-refundable ticket without realizing it. A small error can become expensive once the airline ticket has been issued.
That is why it is important to slow down and review everything before pressing the payment button.
In this complete guide, I will show you how to book a flight on Traveloka, from searching for a ticket to receiving your e-ticket. I will also share practical tips for choosing the right flight, entering passenger information, paying safely, checking baggage, applying promo codes, and managing your reservation afterward.
Content
What is Traveloka?
Traveloka is an online travel platform where customers can search for and book flights, hotels, activities, airport transfers, car rentals, and other travel products.
When you book a flight through Traveloka, the platform helps you compare available schedules and complete the reservation. However, the flight itself is operated by the airline shown on your ticket.
Traveloka’s official flight-booking process can be summarized in five main stages:
- Search for a flight.
- Choose your preferred schedule.
- Enter the passenger and contact details.
- Complete the payment.
- Receive the e-ticket.
Traveloka says a confirmed e-ticket is normally sent after the payment has been successfully verified.
What do you need before booking a flight?
Before opening the Traveloka app or website, prepare the information you will need.
This can make the booking process faster and reduce the risk of entering incorrect details.
For a domestic flight
Prepare:
- Passenger’s complete legal name
- Birth date
- Mobile number
- Active email address
- Valid government-issued identification
- Preferred travel dates
- Preferred departure and arrival airports
- Payment card
- Baggage requirements
Traveloka says passengers on domestic flights can use an accepted official ID, such as a driver’s licence or passport, although the airline’s own identification rules should always be checked.
For an international flight
Prepare:
- Valid passport
- Passenger’s complete name exactly as shown on the passport
- Passport number
- Passport expiration date
- Nationality
- Birth date
- Destination visa, when required
- Transit visa, when required
- Active email address
- Working mobile number
- Payment card
- Baggage requirements
Traveloka states that a passport is required as identification for international flights. The traveller remains responsible for meeting the destination’s visa, passport-validity, entry, health, and transit requirements.
Do not wait until the payment page before checking your passport.
Make sure it is valid for the entire trip and satisfies the rules of your destination and any country where you will have a layover.
Do you need a Traveloka account?
You may be able to search for flights without signing in, but creating an account is highly recommended.
An account makes it easier to:
- View your bookings
- Access your e-ticket
- Check your receipt
- Receive flight updates
- Purchase eligible add-ons
- Request a refund
- Request rescheduling
- Contact customer support
- Retrieve previous reservations
Use an email address and mobile number you can access while travelling.
Traveloka may send your booking confirmation, e-ticket, schedule-change notice, payment update, or customer-service message through these contact details. Traveloka says airline schedule changes may be communicated through email, SMS, push notifications, the Traveloka app, and other supported messaging channels.
How to book a flight on Traveloka
You can book through:
- The Traveloka website
- The Traveloka Android application
- The Traveloka iPhone application
The appearance of the screen may differ slightly between the app and website, but the basic process is similar.
Step 1: Open the Flights section
Open Traveloka and select Flights from the homepage.
You will be asked to provide the basic details of your trip.
These normally include:
- Origin
- Destination
- Departure date
- Return date, when applicable
- Number of passengers
- Cabin or seat class
Traveloka’s current booking guide instructs customers to enter their origin, destination, travel date, number of passengers, and preferred seat class before starting the search.
Choose the correct trip type
Depending on the available search options, you may be able to select:
One-way
Choose this when you only need a flight going to your destination.
Round trip
Choose this when you want to book the outbound and return flights together.
Multi-city
This is useful when you are visiting several destinations and do not plan to return from the same city.
For example:
- Manila to Bangkok
- Bangkok to Chiang Mai
- Chiang Mai to Manila
Before choosing a multi-city itinerary, compare it with separate one-way tickets. The cheaper option can vary depending on the airlines, baggage inclusions, and available promotions.
Step 2: Enter your departure and destination
Enter the city or airport where your trip will begin, followed by your destination.
Be careful because some cities have more than one airport.
For example, a traveller going to or from the Manila area may encounter flights using:
- Ninoy Aquino International Airport
- Clark International Airport
These airports are not interchangeable. Choosing the wrong one can lead to additional transportation costs and a long journey across Central Luzon or Metro Manila.
International destinations can also have several airports. Bangkok, Tokyo, Seoul, London, and New York are examples of cities served by more than one major airport.
Before selecting a result, confirm:
- Airport name
- Airport code
- Distance from your accommodation
- Available transportation
- Arrival time
- Terminal information, when available
A flight may look cheaper because it arrives at an airport far from the city centre.
Step 3: Choose your travel dates
Select your departure date and, for a round trip, your return date.
Review the month and year carefully.
One common booking mistake is choosing the correct day but the wrong month. For example, a customer intending to travel on September 10 might accidentally select October 10.
Before searching, confirm:
- Day
- Month
- Year
- Departure date
- Return date
- Length of the trip
When your schedule is flexible, compare nearby dates. Moving your trip by one or two days can sometimes save more money than using a promo code.
Flights are often more expensive during:
- Friday evenings
- Sunday evenings
- Long weekends
- Christmas
- New Year
- Holy Week
- School holidays
- Major festivals
- Public holidays
However, prices are dynamic and can change according to demand and availability.
Step 4: Enter the number of passengers
Choose how many people will travel.
Passenger categories may include:
- Adults
- Children
- Infants
Airlines have their own age definitions and rules for children and infants. Enter each passenger’s correct birth date because the applicable fare and seating requirements may depend on the passenger’s age on the travel date.
An infant generally does not occupy a separate seat unless a seat is specifically purchased and permitted under the airline’s rules. The airline may also have restrictions involving newborn babies, infant documentation, and the number of infants travelling with one adult.
Check the carrier’s policy before booking when travelling with a baby.
Step 5: Select the cabin class
Available cabin classes may include:
- Economy
- Premium economy
- Business class
- First class
Not every route or airline offers all cabin types.
Economy is usually the most affordable choice. Premium economy may provide additional legroom, baggage, meals, or priority services. Business and first class normally provide more comfort and flexibility, but the price can be significantly higher.
Do not assume that all economy fares include the same benefits.
Even within economy class, airlines may offer different fare types with different:
- Baggage allowances
- Seat-selection rules
- Meal inclusions
- Refund conditions
- Rescheduling conditions
- Loyalty-point earnings
Step 6: Search for available flights
After entering your trip information, select Search.
Traveloka will display the available flights based on your search.
The results may show:
- Airline
- Flight schedule
- Departure time
- Arrival time
- Total travel duration
- Number of stops
- Airport
- Ticket price
- Fare type
- Baggage allowance
Traveloka’s official guide says the search-results page displays the airline name, schedule, and ticket price so customers can compare their options.
Step 7: Use the filters and sorting tools
Instead of scrolling through every available result, use the filters to narrow down your choices.
Depending on the route and platform, you may be able to filter flights by:
- Price
- Airline
- Departure time
- Arrival time
- Number of stops
- Travel duration
- Baggage
- Airport
- Cabin class
You may also be able to sort the results by:
- Lowest price
- Shortest duration
- Earliest departure
- Latest departure
- Recommended flight
Do not automatically choose the cheapest flight
The cheapest ticket is not always the best option.
Before choosing, consider:
- Is checked baggage included?
- Is the departure time practical?
- Is it a direct flight?
- How long is the layover?
- Does it use the correct airport?
- Is the ticket refundable?
- Can it be rescheduled?
- Will you need an expensive airport transfer?
- Does the schedule require an extra hotel night?
A ₱500 saving may not be worthwhile when the flight arrives after midnight and forces you to pay for private transportation.
Step 8: Compare direct and connecting flights
A direct flight takes you to your destination without requiring you to transfer to another flight.
A connecting flight requires one or more stops.
Connecting flights can be cheaper, but you should check:
- Total travel time
- Layover duration
- Transit airport
- Terminal change
- Baggage transfer
- Transit-visa requirements
- Whether the flights are on one ticket
- Whether you must collect and recheck your baggage
A short connection can be risky, particularly when immigration, security screening, or terminal transportation is required.
A very long connection may require an overnight stay.
Check whether it is a self-transfer
A self-transfer itinerary may require you to:
- Enter the transit country.
- Collect your checked baggage.
- Travel to another terminal or airport.
- Check in again.
- Pass through security and immigration.
- Meet the next airline’s check-in deadline.
When the flights are on separate tickets, the second airline may not be required to rebook you if the first flight is delayed.
Read the itinerary carefully before booking.
Step 9: Select the flight
Once you find an appropriate option, open the flight details and review the fare.
Traveloka may display several ticket or fare choices for the same flight.
For example, one fare may include:
- Cabin baggage only
- Checked baggage
- Free seat selection
- Meals
- Limited rescheduling
- Refund eligibility
Another fare may be cheaper but more restrictive.
Check the full conditions rather than relying only on a label such as “Economy” or “Best Price.”
Step 10: Check the baggage allowance
Baggage is one of the most important details to review before booking.
Airlines may provide:
- Cabin baggage
- Checked baggage
- Both cabin and checked baggage
- No free checked baggage
Traveloka says baggage allowances can differ according to the airline, route, and fare class. The included allowance can be viewed while selecting a ticket and later on the issued e-ticket.
Cabin baggage
Cabin or carry-on baggage travels with you inside the aircraft, subject to the airline’s size, weight, and item limits.
Checked baggage
Checked baggage is surrendered at the airline counter and stored in the aircraft’s cargo compartment.
Do not assume a ticket includes checked baggage simply because it includes cabin baggage.
Low-cost airlines often sell checked baggage separately.
Consider the return flight
For a round trip, check the baggage allowance in both directions.
The outbound flight may include baggage while the return flight does not, especially when different airlines or fare types are involved.
Step 11: Review the cancellation and rescheduling rules
Before entering your passenger details, check whether the ticket is:
- Refundable
- Partially refundable
- Non-refundable
- Reschedulable
- Reschedulable with a fee
- Subject to fare differences
A refundable ticket usually costs more, but it may be worth considering when your plans are uncertain.
Rescheduling can involve two separate costs:
- An airline change fee
- The difference between the old and new fare
Even when an airline waives its change fee, you may still need to pay the fare difference.
Traveloka’s Help Centre provides tools and guidance for eligible refunds and rescheduling, but availability remains dependent on the airline and fare conditions.
Step 12: Enter your contact information
After selecting the flight, Traveloka will ask for the contact person’s information.
This usually includes:
- Full name
- Email address
- Mobile number
The contact person does not always have to be one of the passengers, but the details must be accurate and accessible.
Traveloka may use them to send:
- Payment confirmation
- E-ticket
- Flight updates
- Schedule-change notices
- Cancellation information
- Refund verification
- Customer-service communication
Check your email address carefully.
A small typing mistake could prevent you from receiving your ticket or important flight notifications.
Step 13: Enter the passenger details
This is one of the most important parts of the process.
Enter every passenger’s name exactly as it appears on the identification document that will be used for the flight.
Traveloka instructs customers booking domestic flights to use the name on their accepted ID or passport. For international flights, the name should match the passport. For passengers in the Philippines who legally have no surname, Traveloka’s form provides an option indicating that the person has no last name.
Depending on the flight, you may need to enter:
- Title
- First or given name
- Middle name
- Last name or surname
- Birth date
- Nationality
- Passport number
- Passport expiration date
- Country of passport issuance
Use the name on the travel document
Do not enter:
- Nickname
- Screen name
- Married name not yet reflected on the passport
- Initial instead of the complete name
- Informal shortened name
For example, if the passport says Jonathan Miguel Espina, do not enter only Jon Espina because that is the name you normally use.
Avoid unnecessary punctuation
Traveloka’s flight-booking instructions advise customers to enter passenger details according to the travel document and leave out punctuation marks where required by the booking form.
Airline reservation systems may remove spaces, hyphens, or punctuation when displaying a ticket. That does not always mean the booking is incorrect. What matters is that the passenger identity can be matched to the official travel document.
Why name accuracy matters
Airline name-correction policies vary.
Depending on the carrier, a correction may:
- Be free
- Require documentation
- Require a fee
- Need to be processed directly by the airline
- Be allowed only for minor spelling errors
- Be completely prohibited
Traveloka says correction eligibility, required documents, processing method, and fees depend on the airline and flight.
Review every passenger name before continuing.
Step 14: Add your frequent-flyer number
When supported, you may be able to add an airline loyalty-program number while entering the passenger information.
Traveloka says customers can select Add Frequent Flyer Account during the traveller-details stage. The loyalty-account name should match the name entered for the passenger. A forgotten number may sometimes be added through customer support or presented to airline staff at check-in.
Adding the number does not guarantee that the flight will earn points or miles.
Eligibility depends on:
- Airline
- Fare class
- Route
- Loyalty programme
- Ticket conditions
Some deeply discounted fares may earn fewer miles or none at all.
Step 15: Choose optional add-ons
Depending on the airline and flight, Traveloka may offer optional services such as:
- Extra baggage
- Seat selection
- In-flight meals
- Travel insurance
- Other flight facilities
Traveloka’s official booking guide identifies baggage, seats, meals, and insurance as add-ons that may appear before payment.
Extra baggage
Purchase enough baggage for your trip, but avoid paying for weight you are unlikely to use.
Traveloka allows extra baggage to be added during booking for supported flights. For eligible airlines, baggage may also be purchased after ticket issuance through My Booking, provided the airline’s deadline has not passed and the passenger has not already checked in.
Buying baggage online before departure is often more convenient than paying for excess baggage at the airport.
Seat selection
You may be able to choose:
- Window seat
- Aisle seat
- Middle seat
- Front-row seat
- Extra-legroom seat
- Seats beside your companions
Seat selection may require an additional fee.
Not all airlines or flights support advance seat selection through Traveloka. Even when a seat has been requested, operational or aircraft changes can sometimes result in reassignment.
Meals
Some full-service airlines include meals, while many low-cost carriers sell them separately.
Check whether:
- A meal is already included
- The flight is long enough to need one
- Dietary choices are available
- Food can be added later
- Outside food is permitted by the airline
Travel insurance
Insurance may provide protection for selected situations involving:
- Trip cancellation
- Medical emergencies
- Flight delays
- Baggage delays
- Baggage loss
- Personal accidents
Coverage is subject to the policy’s conditions, limits, and exclusions.
Do not purchase insurance without reading what it actually covers.
Step 16: Apply a Traveloka promo code
Before completing payment, look for a section labelled:
- Coupon
- Promo code
- Add coupon
- Use coupon
- Discount
Enter an eligible Traveloka promo code and apply it to the booking.
After applying the coupon, check whether the price changes.
Review:
- Original price
- Coupon discount
- Final amount payable
A promo code may have conditions involving:
- Minimum spending
- Maximum discount
- Selected airline
- Selected route
- Booking period
- Travel period
- New-user eligibility
- App-only booking
- Required payment card
- Redemption limit
Do not complete the payment when the expected discount is not shown.
Step 17: Review the entire booking
Traveloka will show a booking summary before payment.
Stop and review everything.
Check:
Flight information
- Origin
- Destination
- Departure airport
- Arrival airport
- Departure date
- Arrival date
- Departure time
- Arrival time
- Airline
- Flight number
- Number of stops
Passenger information
- Complete name
- Birth date
- Nationality
- Passport number
- Passport expiry date
Fare information
- Cabin class
- Fare type
- Baggage allowance
- Seats
- Meals
- Insurance
- Cancellation policy
- Rescheduling policy
Payment information
- Base fare
- Taxes
- Fees
- Add-ons
- Coupon discount
- Final total
Traveloka asks customers to confirm that the booking details are correct before proceeding to the payment page.
Take your time. Correcting an error before payment is much easier than correcting it after ticket issuance.
Step 18: Select the payment method
As of August 1, 2026, Traveloka’s current Philippine Help Centre states that the available platform payment method in the Philippines is a credit or debit card. The same guidance says this method can be used for Traveloka products through its website, mobile website, Android app, and iOS app.
Payment options can change, so follow what is displayed on your actual checkout page.
Older Traveloka articles may mention other payment channels. However, a payment method mentioned in an older article should not be assumed to remain currently available.
Information needed for card payment
You will normally enter:
- Card number
- Name on the card
- Expiration date
- CVV or security code
- Billing information, when required
Your bank may also require:
- One-time password
- App confirmation
- Additional identity verification
Before paying
Make sure:
- The card allows online purchases.
- You have enough available balance or credit.
- Your registered mobile number is active.
- You can receive an OTP.
- The final amount is correct.
- The payment deadline has not expired.
Traveloka warns that payment must be completed before the displayed time limit. Otherwise, the customer may need to restart the booking process.
Step 19: Complete the payment safely
Enter your card information only through the official Traveloka website or application.
Never share your:
- OTP
- Card PIN
- Online banking password
- Traveloka password
- Complete card information through chat
- CVV with a supposed agent
A genuine discount or booking confirmation should not require you to transfer money to a personal bank account.
After payment, wait for confirmation. Avoid repeatedly pressing the payment button because this can create confusion or possible duplicate attempts.
Step 20: Wait for your e-ticket
A card charge or payment confirmation is not yet your boarding pass.
Wait until Traveloka issues the official e-ticket.
Traveloka says the e-ticket and receipt are normally issued within 60 minutes after payment has been verified. They are sent to the contact email and made available through the Traveloka account’s My Booking section.
Your e-ticket should contain information such as:
- Passenger name
- Airline
- Flight number
- Departure and arrival airports
- Travel date
- Schedule
- Booking reference
- Ticket number, when applicable
- Baggage allowance
- Fare details
- Important flight instructions
Payment successful but no e-ticket
Do not immediately buy another ticket.
First:
- Wait for the payment to be verified.
- Check your email inbox.
- Check your spam or junk folder.
- Open My Booking.
- Confirm the payment status.
- Check whether the card charge is pending or completed.
- Contact Traveloka support when the ticket remains unavailable.
Buying another flight too quickly could leave you with two confirmed reservations.
How to find your Traveloka e-ticket
When you have an account
- Sign in to Traveloka.
- Open My Booking or Bookings.
- Select the relevant flight.
- Open or download the e-ticket.
- Save an offline copy.
When you booked without an account
Traveloka says customers without an account can use Retrieve Booking from the homepage to locate the reservation.
You may need the contact details or booking information used during the transaction.
How to verify the booking with the airline
Once you receive the e-ticket, locate the airline booking reference or reservation code.
Then:
- Visit the airline’s official website.
- Open Manage Booking, My Trips, or a similar section.
- Enter the airline booking reference.
- Enter the passenger surname.
- Check whether the itinerary appears.
This can help you verify:
- Flight status
- Passenger name
- Baggage allowance
- Seat
- Meal
- Schedule
Traveloka and the airline may use different booking numbers. Use the airline reference shown on the e-ticket when accessing the carrier’s system.
Can you add baggage after booking?
For supported airlines, yes.
Traveloka says eligible customers can open the e-ticket through My Booking, select Extra Baggage, choose an allowance, and complete the additional payment. Once confirmed, the purchased baggage should appear on the e-ticket.
However:
- Not every airline supports this feature.
- A purchase deadline may apply.
- Baggage cannot generally be added through this process after check-in.
- The airline may require you to buy baggage directly from it.
- Airport baggage prices may be higher.
Check the e-ticket and airline website early rather than waiting until departure day.
How to check the baggage allowance after booking
Traveloka says you can find the allowance by:
- Opening Bookings.
- Selecting the e-ticket.
- Scrolling to the passenger section.
- Reviewing the baggage shown for each passenger.
The permitted baggage can vary between passengers, flight segments, airlines, and fare types.
Check cabin baggage and checked baggage separately.
How to check in for the flight
Receiving an e-ticket does not automatically check you in.
You must still complete the airline check-in process.
Depending on the airline, you may check in through:
- Traveloka
- The airline’s website
- The airline’s mobile app
- An airport kiosk
- The airport check-in counter
Traveloka’s online check-in feature is available only for supported airlines and eligible bookings. The general process is to open the e-ticket through My Booking, select Online Check-in, verify the details, complete check-in, and access the boarding pass.
Some airlines may require a printed boarding pass or document verification at the airport. Follow the airline’s instructions shown on the e-ticket or check-in page.
When should you arrive at the airport?
Traveloka’s general airport guidance recommends checking in approximately:
| Type of trip | Suggested check-in timing |
|---|---|
| Flight without checked baggage | 1.5 hours before departure |
| Flight with checked baggage | 2 hours before departure |
| International flight | 3 hours before departure |
These are general recommendations. The airline’s published deadline and the airport’s current guidance should take priority.
Personally, I would rather arrive early than risk missing the flight.
Allow additional time during:
- Holidays
- Long weekends
- Peak travel periods
- Severe weather
- Airport congestion
- International departures
- Trips requiring immigration
- Flights from an unfamiliar terminal
Remember that the departure time is when the aircraft is scheduled to leave—not the time when you should arrive at the gate.
Boarding normally closes before departure.
What should you bring to the airport?
Prepare:
- E-ticket
- Boarding pass, when already checked in
- Valid government ID for domestic travel
- Passport for international travel
- Visa, when required
- Supporting travel documents
- Baggage receipts
- Travel insurance documents
- Hotel booking
- Return or onward ticket, when required
Traveloka says the e-ticket can be shown through the Traveloka app or email at the airline counter, together with the required identification. Printing the e-ticket itself is generally unnecessary, although an airline may have separate boarding-pass rules.
Keep offline copies in case the airport has poor internet service.
What happens when the airline changes the flight?
Airlines may change:
- Departure time
- Arrival time
- Flight number
- Aircraft
- Route
- Travel date
- Operating carrier
Traveloka says it sends flight-change information through supported channels such as email, SMS, app notifications, and the e-ticket. The notice may include available alternatives such as rescheduling or requesting a refund.
When you receive a schedule-change notice:
- Confirm that the message is genuine.
- Open the Traveloka app directly.
- Review the new itinerary.
- Check the airline’s website.
- Read the available alternatives.
- Avoid making a voluntary cancellation before understanding your options.
An airline-initiated cancellation or major change may have more favourable refund conditions than a voluntary cancellation.
Can you correct a passenger name after booking?
Possibly, but it depends on the airline.
Traveloka says the outcome may include:
- Correction through Traveloka
- Correction directly through the airline
- No correction needed
- Correction not permitted
Documents and fees may be required, and processing time can depend on the airline’s working hours.
When a mistake is discovered:
- Do not check in.
- Take a screenshot of the ticket.
- Prepare the passenger’s ID or passport.
- Contact Traveloka immediately.
- Follow the airline’s correction policy.
- Do not create another booking unless instructed.
A complete passenger replacement is normally different from correcting a minor spelling error.
Common Traveloka flight-booking mistakes
Choosing the wrong airport
Always check the airport code and location.
Booking the wrong date
Review the day, month, and year.
Using a nickname
Enter the legal name shown on the travel document.
Forgetting baggage
Check both cabin and checked allowances before paying.
Ignoring the return flight
The return segment may have different baggage and fare conditions.
Choosing an impossible connection
Allow enough time for immigration, baggage collection, terminal changes, and security.
Assuming the fare is refundable
Read the actual policy.
Entering the wrong email address
Your ticket and travel updates may be sent there.
Paying before the promo is applied
Confirm that the discount appears in the final total.
Assuming payment means confirmation
Wait for the issued e-ticket.
Not checking visa rules
A ticket does not guarantee entry into another country.
Tips for finding cheaper flights on Traveloka
Search nearby dates
Compare prices a day or two before and after your preferred date.
Compare nearby airports
Clark may sometimes be cheaper than Manila, but include transportation costs.
Compare one-way and round-trip bookings
Two one-way tickets can occasionally cost less, particularly when using different airlines.
Check the baggage-inclusive price
A fare that includes baggage may be cheaper than adding it later to the lowest ticket.
Compare direct booking
Check the airline’s official website before paying.
Watch for promo codes
Apply an eligible Traveloka coupon and confirm the final discount.
Consider the total trip cost
Include:
- Airport transportation
- Baggage
- Meals
- Seat selection
- Overnight accommodation
- Transit visas
- Foreign transaction charges
Avoid booking solely because of urgency messages
Flight inventory is limited, but do not let a countdown prevent you from checking the passenger name and itinerary.
Traveloka flight-booking checklist
Before payment, confirm the following:
| Item | Check |
|---|---|
| Origin and destination | Correct cities and airports |
| Travel dates | Correct day, month, and year |
| Flight schedule | Practical departure and arrival times |
| Passenger name | Matches ID or passport |
| Birth date | Correct for every passenger |
| Passport | Correct number and validity |
| Baggage | Enough for both directions |
| Connection | Enough transfer time |
| Visa | Transit and destination requirements checked |
| Fare policy | Refund and rescheduling understood |
| Add-ons | Only necessary items selected |
| Promo | Discount successfully applied |
| Contact details | Correct email and mobile number |
| Payment | Final amount reviewed |
After payment, confirm:
| Item | Check |
|---|---|
| Payment status | Successfully verified |
| E-ticket | Received and downloaded |
| Airline reference | Saved |
| Airline verification | Booking appears correctly |
| Baggage | Shown on the ticket |
| Passenger name | Correct |
| Flight alerts | Email and phone remain accessible |
| Airport and terminal | Rechecked before departure |
| Online check-in | Completed when available |
| Travel documents | Prepared |
Frequently asked questions
Can I book a Traveloka flight without an account?
A booking may be possible without signing in, but an account makes retrieving and managing the reservation easier. Traveloka provides a Retrieve Booking option for customers who booked without an account.
What payment methods does Traveloka accept in the Philippines?
As of August 1, 2026, Traveloka’s current Philippine Help Centre lists credit and debit cards as the available platform payment method. Check your actual checkout screen because payment availability can change.
How long does it take to receive the e-ticket?
Traveloka says the e-ticket and receipt are generally issued within 60 minutes after payment verification.
Where can I find my e-ticket?
Open My Booking while signed in. Customers without an account can use Retrieve Booking from the Traveloka homepage.
Can I add baggage after booking?
For supported airlines and eligible bookings, baggage may be added through My Booking before the applicable deadline and before check-in.
Can I select my seat?
Seat selection may be available for participating airlines and flights. A fee may apply, and availability is not guaranteed for every booking.
Can I use my airline frequent-flyer number?
Traveloka allows a frequent-flyer number to be added during the traveller-details stage for supported bookings. The loyalty-account name should match the passenger name.
Can I check in through Traveloka?
Online check-in is available for selected airlines and eligible flights. Open the e-ticket through My Booking and look for the Online Check-in option.
Is the Traveloka e-ticket enough to board?
The e-ticket confirms the reservation, but you must still check in and obtain a boarding pass. You must also present the required identification and travel documents.
What should I do if my card was charged but I received no ticket?
Check the booking status, email, spam folder, and My Booking section. Do not immediately purchase another ticket. Contact Traveloka support when the e-ticket remains unavailable after payment verification.
Can I change the passenger name?
Minor corrections may be possible depending on the airline. Fees, documents, or direct communication with the carrier may be required. Some changes are not allowed.
Can I cancel a Traveloka flight?
You may submit a refund request when permitted by the airline and fare policy. The refundable amount may be reduced by applicable airline penalties and fees.
Is Traveloka cheaper than booking directly with the airline?
Sometimes, particularly when a promo code is available. However, the airline’s direct website may offer better flexibility, easier customer service, or loyalty benefits. Compare the final prices and policies.
Final thoughts
Booking a flight through Traveloka is generally easy.
You search for your route, compare flights, enter the passenger information, choose your add-ons, complete the payment, and wait for the e-ticket.
The difficult part is not pressing the booking button. It is making sure you have chosen the right ticket.
Before paying, double-check:
- Passenger names
- Airports
- Travel dates
- Baggage allowance
- Connection time
- Passport details
- Cancellation conditions
- Final price
Never assume that the cheapest flight is automatically the best deal.
A slightly more expensive ticket may include checked baggage, a better schedule, a direct route, and more flexible conditions. Once everything is considered, it may provide better value.
After booking, download the e-ticket, verify the reservation with the airline, monitor schedule updates, and check in before the deadline.
Taking a few extra minutes to review everything before payment can save you from hours of stress—and possibly thousands of pesos—later.
