Travel plans do not always go as expected.

You may need to cancel because of illness, a work conflict, a family emergency, bad weather, a visa problem, or a simple change of plans. Sometimes, the decision is not even yours—the airline may cancel your flight, the hotel may become unavailable, or a tour operator may stop offering the activity you booked.

Whatever the reason, cancelling a Traveloka booking is not as simple as pressing one universal “Cancel” button.

The correct process depends on what you booked.

A flight follows the airline’s rules. A hotel follows the property’s cancellation policy. An attraction ticket follows the tour operator’s conditions. An airport transfer follows the transportation provider’s refund deadline.

Some reservations can be cancelled with a full refund. Others may qualify for a partial refund, while some are completely non-refundable.

In this complete guide, we will discuss how to cancel different types of Traveloka bookings, how to check whether you are eligible for a refund, what happens to your payment, and which mistakes you should avoid.

Can you cancel a Traveloka booking?

Yes, Traveloka allows customers to request changes, cancellations, or refunds through the available tools on its website and mobile application.

However, eligibility is determined by the conditions attached to the specific product you purchased.

Traveloka generally operates as an intermediary between customers and third-party suppliers such as airlines, hotels, tour operators, rental providers, and transportation companies. When you complete a booking, you also agree to the supplier’s cancellation, refund, no-show, and change policies.

This means Traveloka cannot automatically cancel every reservation or guarantee that the full payment will be returned.

Your booking may be:

Booking policy	What it generally means
Free cancellation	You can cancel without a penalty before the stated deadline
Partially refundable	You may receive only part of the amount paid
Refundable with a fee	A cancellation penalty or service fee will be deducted
Non-refundable	The booking normally cannot be refunded after confirmation
Supplier approval required	Traveloka must ask the airline, hotel, or operator to approve the request
Reschedulable only	The booking may be moved to another date but not refunded
Cancelled by supplier	Special rescheduling, voucher, or refund options may be offered

Always read the exact policy shown on your ticket, voucher, or booking page.

Cancellation and refund are not the same thing

People often use “cancel” and “refund” as though they mean the same thing. They do not.

Cancellation

Cancellation means that you are giving up the reservation and will no longer use the service.

Refund

A refund is the amount of money returned after cancellation.

You may be able to cancel without receiving any money back.

For example, a non-refundable hotel room may still be marked as cancelled so the hotel knows you are not arriving. However, the room payment may remain non-refundable.

Similarly, an airline may accept a cancellation but return only certain taxes after deducting fare penalties.

Before confirming any cancellation, look for the estimated refundable amount.

Traveloka cancellation guide at a glance

Product	Where to begin	Important point
Flight	My Booking → E-ticket → Refund	Eligibility depends on the airline and fare
Hotel	My Booking → Manage Booking → Refund	Cancellation policy appears on the voucher
Pay at Hotel room	My Booking → Cancel Booking	Free cancellation must still be within its deadline
Xperience activity	My Booking → Manage Booking → Refund	Refund button appears only for eligible activities
Airport transfer	My Booking → Transfer voucher → Refund	Refund amount and eligibility are shown before submission
Flight + Hotel	Cancel the flight and hotel separately	One part is not automatically cancelled with the other
Car rental or cruise	Open the booking and review its policy	Supplier-specific conditions apply

Traveloka’s general terms say customers can use available booking features or contact customer service to request voluntary cancellations, but fees and supplier approval may apply.

What should you check before cancelling?

Do not immediately press the refund button.

First, review the following information.

Cancellation deadline

A booking may offer free cancellation only until a specific date and time.

For example:

• Free cancellation until August 10 at 11:59 p.m.
• Partial refund until 48 hours before the activity
• Non-refundable after August 15
• No refund within 24 hours of pickup

Deadlines may follow the property’s, destination’s, airline’s, or supplier’s local timezone.

Estimated refund amount

Check how much money Traveloka expects to return.

The calculation may deduct:

• Airline penalty
• Hotel cancellation fee
• Operator fee
• Traveloka service or facilitating fee
• Non-refundable add-ons
• Discount coupon
• Traveloka Points
• Bank or payment-processing charges

Traveloka’s terms allow applicable supplier, service, bank, merchant, and refund-processing charges to be deducted when permitted by the booking conditions.

Refund processing time

A refund request may need to be reviewed by Traveloka and approved by the supplier before it can be returned to your card or account.

The timeframe shown during submission is normally an estimate rather than an absolute guarantee.

Alternative options

Before cancelling, check whether you can:

• Reschedule the flight
• Move the hotel stay
• Change the activity date
• Transfer the hotel booking to another eligible guest
• Accept an alternative flight
• Receive travel credit
• Use a supplier voucher

When you still intend to travel, rescheduling may cost less than cancelling and buying a new reservation.

Effect on the rest of your trip

Cancelling one part of a journey does not normally cancel everything else.

If you cancel your flight, your hotel, activity, airport transfer, insurance, and car rental may remain active.

You must review each reservation separately.

How to cancel a Traveloka flight booking

For a flight, cancellation is generally handled as a refund request.

Step 1: Sign in to Traveloka

Log in using the account associated with the flight.

When you booked without an account, register using the same email address you entered during the reservation.

Step 2: Open My Booking

Find the correct flight under My Booking or Bookings.

Check the:

• Passenger
• Airline
• Route
• Flight number
• Departure date

Make sure you are opening the correct reservation, especially when you have several upcoming flights.

Step 3: Open the e-ticket

Scroll to the booking-management section and select Refund.

Traveloka will display the applicable policy and estimated refundable amount for the selected booking.

Step 4: Select the cancellation reason

Choose the reason that truthfully matches your situation.

Possible reasons can include:

• Personal reason
• Illness
• Pregnancy
• Death of a passenger
• Duplicate booking
• Force majeure
• Airline cancellation
• Airline schedule change

The reason you select can affect the documents required and the amount you may receive.

Step 5: Choose the passenger and flight segment

When several passengers or flight segments appear on one booking, select only the people and portions you intend to cancel.

For example, you may want to cancel:

• One passenger only
• The outbound flight only
• The return flight only
• All passengers
• The entire itinerary

Review this part carefully because submitting a cancellation for the wrong passenger can be difficult to reverse.

Step 6: Upload supporting documents

Traveloka or the airline may request documents such as:

• Airline cancellation notice
• Medical certificate
• Death certificate
• Duplicate booking ID
• Proof of a significant schedule change
• Identification document

Use clear and readable files.

Step 7: Review the refund estimate

Check:

• Estimated amount
• Fees and deductions
• Refund method
• Expected processing period
• Selected passengers
• Selected flight segments

The amount displayed can still be adjusted after the airline reviews the request.

Step 8: Submit the request

Select Submit Refund and save the confirmation.

Traveloka reviews the submission and forwards applicable requests to the airline.

What happens when you voluntarily cancel a flight?

A voluntary cancellation means that you—not the airline—decided not to use the flight.

Examples include:

• You changed your plans.
• You found a cheaper flight.
• You selected the wrong date.
• You can no longer take leave from work.
• You no longer want to travel.

The airline’s normal fare rules will apply.

A promotional ticket may be non-refundable, while a flexible fare may return part or most of the ticket price after fees.

The closer you are to departure, the less favourable the refund may be.

Do not check in when you already plan to cancel. Check-in may restrict the ordinary refund process or require you to contact the airline directly.

What happens when the airline cancels the flight?

An airline-initiated cancellation should be treated differently from a voluntary cancellation.

Traveloka’s current process instructs affected customers to open the e-ticket, select Refund, review the estimate, and choose Cancelled by Airline as the reason. The request is then reviewed by Traveloka and forwarded to the carrier.

Before cancelling, check whether you have been offered:

• A replacement schedule
• Free rescheduling
• Alternative flight
• Travel voucher
• Flight credit
• Partial refund
• Full refund

Traveloka says airline schedule-change notices may include access to refund or rescheduling alternatives.

Do not select “personal reason” when the carrier cancelled your flight. The wrong reason could cause your request to be assessed using voluntary-cancellation rules.

Can you cancel only one passenger?

Traveloka’s flight Help Centre includes support for cancelling specific passengers within a multi-passenger booking, subject to the airline’s policy.

When submitting the request:

1. Open the shared booking.
2. Select Refund.
3. Choose only the passenger who will not travel.
4. Confirm the correct flight segment.
5. Review the refund calculation.
6. Submit the request.

Check whether cancelling one passenger will affect:

• Group fare
• Shared baggage
• Seat assignments
• Travel insurance
• Promotional discounts
• Remaining passengers’ itinerary

Can you cancel after online check-in?

Cancelling after check-in can be more complicated.

Traveloka’s Help Centre directs customers whose flight is cancelled by the airline after online check-in to contact the carrier directly. It notes that the customer may still be eligible for a refund in that situation.

For a voluntary cancellation after check-in, eligibility depends on the airline. Contact Traveloka and the carrier before taking further action.

What happens to baggage, meals, and seats?

Flight add-ons may follow separate refund rules.

Traveloka’s terms warn that modifications, additions, special requests, and add-ons may be non-refundable under the supplier’s conditions.

For example, Traveloka specifically says extra baggage attached to a Flight + Hotel booking cannot be refunded or rescheduled.

Do not assume that cancelling the base ticket automatically refunds:

• Checked baggage
• Seat selection
• Meals
• Lounge access
• Insurance
• Priority boarding
• Other optional services

Review each item in the refund breakdown.

How to cancel a Traveloka hotel booking

Hotel cancellation is handled through the accommodation booking.

Step 1: Sign in

Open the Traveloka account used for the reservation.

When you do not have an account, use My Booking in the app or Retrieve Booking on the desktop website.

Step 2: Open My Booking

Select the hotel reservation you want to cancel.

Check:

• Property name
• Guest name
• Check-in date
• Check-out date
• Room type
• Number of rooms

Step 3: Open Manage Booking

Scroll to Manage Booking and select Refund.

Read the cancellation and refund policy shown for your reservation.

Step 4: Confirm your password

Traveloka may ask you to enter your account password before proceeding.

Step 5: Read the refund terms

Review:

• Cancellation fee
• Estimated refund
• Deadline
• Processing time
• Room or unit covered
• Refund conditions

Step 6: Select the room or unit

When the booking includes several rooms, select only the room you intend to cancel.

Step 7: Agree to the conditions

Check the applicable terms and continue.

Step 8: Submit the hotel refund

Review the request and select Submit Refund.

Traveloka states that the refund is processed after the property approves the request. Its current hotel cancellation page gives a processing estimate of approximately three to 14 days, although actual timing can still vary.

What does free hotel cancellation mean?

A free-cancellation room allows you to cancel without a penalty before the stated deadline.

For example:

Free cancellation until August 20 at 6:00 p.m.

When you cancel before that deadline, you may qualify for a full refund under the room’s policy.

When you cancel after the deadline, the hotel may charge:

• The first night
• A percentage of the booking
• The entire reservation amount
• Another stated cancellation fee

“Free cancellation” does not mean you can cancel at any time.

The deadline matters.

Can you cancel a non-refundable hotel?

Traveloka’s current hotel guidance says that when the voucher identifies the room as non-refundable, cancellation and refund are generally unavailable.

You may still contact Traveloka when extraordinary circumstances apply, but approval is not guaranteed.

Possible situations worth reporting include:

• The property is closed.
• The hotel says it cannot accommodate the reservation.
• The property cancelled your room.
• A major emergency prevents the stay.
• The listing contains a serious booking error.

When the hotel cannot honour the booking, Traveloka advises customers to use the Need Check-in Help? option, which appears one day before check-in, or contact customer service with the booking ID.

Do not assume that illness, a missed flight, or a change of plans automatically overrides a non-refundable policy.

How to cancel a Pay at Hotel reservation

A Pay at Hotel booking is not necessarily free to cancel.

When the reservation includes free cancellation and remains within the full-refund period, Traveloka says you can cancel it through the website by opening My Booking, selecting Details, and choosing Cancel Booking.

In the app, open My Booking, tap the three-dot icon in the upper-right corner, and select Cancel Booking. When the reservation does not include an eligible cancellation policy, you must contact Traveloka customer service.

Even though you have not yet paid the room price, the hotel may charge the card used to guarantee the booking when:

• You cancel after the deadline.
• You fail to arrive.
• The room has a non-refundable policy.
• A cancellation penalty applies.

Pay at Hotel does not mean “no cancellation rules.”

What happens when you do not show up at the hotel?

A no-show happens when you fail to arrive without properly cancelling the reservation.

Depending on the property’s policy, a no-show may result in:

• Loss of the full payment
• First-night charge
• Cancellation of the remaining nights
• Charge to the guarantee card
• No refund

Contact Traveloka or the hotel before the check-in deadline when you know you will not arrive.

A late arrival can also be mistaken for a no-show. Inform the property when you expect to check in late at night or the following morning.

How to cancel a Traveloka Xperience booking

Traveloka Xperience covers products such as tours, attraction tickets, spa appointments, classes, events, and other activities.

Not every activity can be cancelled.

Step 1: Check the activity policy

Before booking, open Reschedule & Refund under the activity details or the “More Things You Should Know” section.

Traveloka uses labels such as:

• Easy Refund: A refund request may be submitted through the app when you meet the stated conditions.
• Non-refundable: The booking does not qualify for a refund.

After booking, the same policy can be reviewed on the voucher.

Step 2: Open My Booking

Use the Traveloka app and select the activity reservation.

Step 3: Open Manage Booking

Scroll to Manage Booking.

When the activity is eligible, a Refund button will appear. Traveloka says this function is available through supported app versions and the desktop website.

Step 4: Read the refund information

Traveloka will display:

• Eligibility
• Cancellation deadline
• Estimated refund amount
• Processing time

Step 5: Start the refund

Select Start My Refund.

Step 6: Enter the details

Provide the cancellation reason and other required information.

Step 7: Submit and track the request

After submission, monitor the request through Refund History.

How much will you receive for a cancelled activity?

The amount depends on the operator’s policy and the type of activity.

Traveloka says certain activities may return a percentage of the price when cancellation is submitted sufficiently far in advance. Service fees, coupons, and certain payment charges may not be included in the returned amount.

For example, an activity may offer:

Time of cancellation	Possible result
Seven days before the visit	Full or high-percentage refund
Three days before	Partial refund
One day before	Lower refund or no refund
After the scheduled time	No refund

This is only an illustration. The actual schedule shown on your voucher controls the booking.

What if the activity operator cancels?

When the tour, event, attraction, or service provider cancels:

1. Save the cancellation notice.
2. Open the booking in Traveloka.
3. Check whether a refund or reschedule option appears.
4. Contact Traveloka when no option is displayed.
5. Do not mark the request as a voluntary cancellation when the operator caused it.

The available resolution may include:

• Full refund
• Alternative date
• Replacement activity
• Voucher
• Partial refund

The supplier’s policy and approval still apply.

How to cancel an airport-transfer booking

Airport-transfer reservations have a separate refund process.

Step 1: Open the transfer voucher

Go to My Booking and select your airport-transfer reservation.

Step 2: Select Refund

Scroll down the voucher and choose Refund.

Step 3: Check eligibility

Traveloka will show whether the transfer remains refundable and how much you may receive.

Step 4: Start the request

Select Start My Refund.

Step 5: Read the terms

Review the cancellation conditions and continue.

Step 6: Select the transfer

Choose the correct airport-transfer reservation.

Step 7: Select the reason

Provide the reason for cancelling.

Step 8: Review the refund details

Check the refund destination, account details when required, and estimated amount.

Step 9: Submit

Select Submit Refund after confirming that everything is correct.

What should you check before cancelling an airport transfer?

Review:

• Cancellation deadline
• Pickup date and time
• Airport
• Flight number
• Passenger
• Transfer direction
• Vehicle type
• Refund amount
• Provider waiting-time policy

When your flight changes, do not immediately cancel the transfer.

Check whether Traveloka or the provider allows you to reschedule the pickup instead. Traveloka’s Airport Transfer Help Centre offers both refund and rescheduling support for eligible bookings.

How to cancel a Flight + Hotel package

Flight + Hotel packages require special attention.

Traveloka states that the flight and hotel portions must be cancelled separately. You may cancel only the flight, only the hotel, or both, but cancelling one does not automatically cancel the other.

The process is:

1. Sign in to Traveloka.
2. Open the Flight + Hotel reservation.
3. Select the flight portion.
4. Open Manage Booking and request the flight refund.
5. Return to the package.
6. Select the hotel portion.
7. Request the hotel refund separately.
8. Review both policies and refund estimates.

The airline and hotel can have completely different cancellation conditions.

For example:

• The airline may allow a partial refund.
• The hotel may be non-refundable.
• The hotel may allow free cancellation.
• The airline may charge a large penalty.

Do not assume that purchasing the products as a package gives them one combined cancellation policy.

How to cancel a car rental or cruise booking

Cancellation conditions for car rentals and cruises can vary widely between providers.

Open the reservation under My Booking and review:

• Voucher
• Manage Booking options
• Cancellation deadline
• Refund conditions
• Supplier contact details
• No-show policy
• Deposit conditions

Traveloka’s general terms classify car rentals, cruises, transfers, and other travel products as services usually supplied by third-party providers. Cancellation and refund eligibility therefore remain subject to the applicable supplier terms.

When no cancellation or refund button appears:

1. Review the voucher.
2. Contact Traveloka.
3. Contact the provider when instructed.
4. Keep written proof of all communication.
5. Do not simply fail to arrive.

Cruises in particular may have strict, date-based penalties that increase as the departure date approaches.

What if the Cancel or Refund button does not appear?

The absence of a cancellation button can mean several things:

• The booking is non-refundable.
• The cancellation deadline has passed.
• The service has already been used.
• The departure, visit, or check-in time has passed.
• The product must be handled by customer service.
• The supplier requires a manual request.
• The booking was changed directly with the supplier.
• The app needs to be updated.
• You are signed in to the wrong account.

Try the following:

1. Confirm that you are using the correct Traveloka account.
2. Update the mobile application.
3. Open the booking through the desktop website.
4. Review the voucher policy.
5. Check whether rescheduling is offered instead.
6. Contact Traveloka with the booking ID.

Do not create another reservation until you understand whether the original booking remains active.

Can you undo a Traveloka cancellation?

Do not assume that a submitted cancellation can be reversed.

Once Traveloka forwards the request or the supplier cancels the reservation, the seat, room, ticket, or vehicle may be released.

When you change your mind, you may have to create a new booking at the current price.

Before submitting, confirm:

• Correct booking
• Correct passenger
• Correct room
• Correct activity
• Correct date
• Correct flight segment
• Acceptable refund amount
• No better rescheduling option

Treat the final submission as potentially irreversible.

Where will the refund go?

Traveloka’s general terms say refunds are principally returned by reversing the payment through the original method used for the confirmed booking. When reversal is unavailable, Traveloka may request a valid designated bank account.

Depending on the booking and supplier, the refund may take the form of:

• Credit-card refund
• Debit-card refund
• Bank transfer
• Travel voucher
• Traveloka coupon
• Traveloka Points
• Supplier credit

Read the offer carefully before accepting a voucher or coupon.

Traveloka’s terms state that when you accept an alternative refund such as a coupon, points, voucher, or code, your right to receive the equivalent cash refund may no longer remain available.

What happens to a promo code after cancellation?

Do not assume your promo code will be restored.

Traveloka’s terms state that promotions generally cannot be exchanged or refunded for cash, credit, vouchers, or other products unless the campaign specifically says otherwise. Promotional portions of a payment may also be non-refundable.

Suppose a hotel costs ₱5,000 and you use a ₱700 coupon.

You pay ₱4,300.

The refund calculation will generally be based on the amount paid and the booking’s cancellation conditions—not on the original ₱5,000 price.

The coupon may not be returned for another booking.

How long does cancellation take?

Submitting a cancellation can be immediate, but processing the refund may take longer.

The total period can involve:

1. Traveloka receiving the request
2. Supplier review
3. Supplier approval
4. Refund calculation
5. Traveloka processing
6. Payment-network processing
7. Bank posting

Traveloka’s hotel cancellation page currently gives an estimated processing period of three to 14 days after hotel approval. Other products follow their own supplier and payment timelines.

The estimate displayed during your specific request should be treated as the most relevant timeframe.

How to track a cancelled booking or refund

After submitting:

1. Open Traveloka.
2. Go to Bookings or My Booking.
3. Open the cancelled reservation.
4. Look for Refund Status, Refund History, or Your Refunds.
5. Review the current stage.
6. Check your email and in-app inbox for requests or updates.

Save:

• Booking ID
• Refund request number
• Submission date
• Estimated amount
• Estimated completion date
• Screenshots
• Supplier cancellation notice
• Customer-service case number

These records make follow-up easier.

What should you do when the refund is delayed?

First, check whether the estimated processing period has passed.

Remember that working days may exclude:

• Saturdays
• Sundays
• Philippine holidays
• Supplier-country holidays
• Bank holidays

When the refund is overdue:

1. Check the current status in Traveloka.
2. Confirm whether supplier approval is pending.
3. Check the original card or bank account.
4. Save a screenshot of the status.
5. Contact Traveloka using the booking and refund reference.
6. Ask which party currently holds the request.

A useful question is:

Has the supplier already approved the refund, or is Traveloka still waiting for its response?

This is more specific than simply asking where the money is.

What if Traveloka or the supplier cancels your booking?

A supplier may cancel because of:

• Flight disruption
• Property closure
• Overbooking
• Operator cancellation
• Vehicle unavailability
• Technical problem
• Force majeure
• Product no longer being available

Traveloka’s terms say that when a confirmed booking is cancelled or modified by the supplier, Traveloka can communicate requests for a refund or reschedule, but the outcome remains subject to the supplier’s approval and policy.

When the supplier cancels:

1. Save the notice.
2. Do not select a voluntary-cancellation reason.
3. Check the alternatives offered.
4. Compare refund, voucher, and rescheduling choices.
5. Ask whether related bookings remain active.
6. Keep receipts for reasonable emergency expenses, although reimbursement is not guaranteed.

Should you cancel through Traveloka or contact the supplier?

For a booking made through Traveloka, start with Traveloka’s booking-management tools.

Traveloka’s terms encourage customers to submit changes through the platform to avoid data mismatches. When you make changes directly with the supplier, Traveloka may not receive the updated information or be responsible for issues caused by those direct changes.

Contact the supplier directly for immediate operational concerns such as:

• Airport check-in
• Same-day flight status
• Hotel arrival
• Tour meeting point
• Missing transfer driver
• Vehicle pickup
• Baggage problems

Before allowing the supplier to cancel or change a Traveloka reservation directly, ask how the change will be reflected in Traveloka.

Common Traveloka cancellation mistakes

Cancelling under the wrong reason

Do not use “personal reason” when the airline or operator caused the cancellation.

Assuming cancellation guarantees a full refund

Always review the estimated amount.

Cancelling one part of a trip but forgetting the others

Your hotel, transfer, tour, insurance, or return flight may remain active.

Missing the free-cancellation deadline

Pay attention to the exact date, time, and timezone.

Checking in before cancelling

This can affect flight-refund eligibility.

Treating Pay at Hotel as penalty-free

The guarantee card may still be charged after a late cancellation or no-show.

Assuming a non-refundable room can always be appealed

The hotel is not required to approve a voluntary exception.

Forgetting about add-ons

Baggage, meals, seats, and other extras may follow separate policies.

Expecting the coupon to return

Promo codes are often not restored after cancellation.

Cancelling and immediately rebooking

Wait until you understand whether the cancellation is confirmed and what refund you will receive.

Changing the booking directly with the supplier

This can create a mismatch between the supplier’s record and your Traveloka account.

Traveloka cancellation checklist

Before cancelling, confirm:

Item	Check
Booking	Correct reservation selected
Passenger or guest	Correct person selected
Date	Correct travel or visit date
Segment	Correct flight or package portion
Policy	Refundable, partial, or non-refundable
Deadline	Cancellation window still open
Refund	Estimated amount reviewed
Fees	Deductions understood
Add-ons	Separate policies checked
Promo	Possible loss understood
Alternative	Rescheduling compared
Related bookings	Hotel, flight, transfer, and activities reviewed
Documents	Supporting proof prepared

After submitting, save:

Item	Check
Cancellation confirmation	Downloaded or captured
Refund reference	Recorded
Estimated amount	Saved
Expected date	Recorded
Booking status	Monitored
Email and app inbox	Checked
Supplier notice	Saved
Bank or card statement	Monitored

Frequently asked questions

Can I cancel any Traveloka booking?

You can request cancellation through available Traveloka tools, but eligibility depends on the supplier’s policy and the specific product terms. Some bookings are non-refundable.

Where is the cancellation button?

Open My Booking, select the reservation, and look under Manage Booking. Depending on the product, the option may say Refund, Request Refund, or Cancel Booking.

Can I cancel a Traveloka flight?

Yes, when the airline and fare conditions allow it. Flight cancellation is normally processed as a refund request through the e-ticket.

Can I cancel only one passenger?

This may be possible for eligible flight bookings. Select only the relevant passenger while completing the refund request.

Can I cancel only the return flight?

Possibly, depending on the airline and ticket. Select the appropriate segment and review whether cancelling it affects the rest of the itinerary.

Can I cancel a hotel with free cancellation?

Yes, provided you cancel before the deadline shown on the voucher. A fee may apply after that deadline.

Can I cancel a non-refundable hotel?

Traveloka’s current hotel guidance says a non-refundable booking generally cannot be cancelled for a refund. Supplier approval for an exceptional case is not guaranteed.

Can I cancel a Pay at Hotel room?

Yes, when the booking policy permits it. Eligible reservations can be cancelled through My Booking. Otherwise, contact Traveloka customer service.

Will my card be charged when I cancel Pay at Hotel?

A cancellation or no-show fee may be charged according to the room’s policy, even though the main payment was meant to be collected at the property.

Can I cancel a Traveloka activity?

Only when the voucher permits cancellation. Eligible bookings show a Refund button, while non-refundable activities do not qualify for a refund.

Can I cancel an airport transfer?

Yes, when the transfer remains within its refundable period. Open the voucher, select Refund, review the estimate, and submit the request.

Does cancelling a flight cancel my hotel?

No. Separate reservations remain active unless you cancel them individually.

How do I cancel a Flight + Hotel package?

Cancel the flight and hotel portions separately. Traveloka does not automatically cancel both parts together.

Can I get a full refund?

A full refund is possible only when the booking’s policy and reason allow it. Fees, non-refundable add-ons, coupons, and supplier penalties may reduce the amount.

Will I get my promo code back?

Not necessarily. Traveloka promotions are generally not redeemable or refundable for cash or replacement value unless the campaign conditions say otherwise.

Where will the refund go?

Traveloka generally returns approved refunds through the original payment method. Another method, such as a designated bank account, voucher, coupon, or points, may be used in certain cases.

Can I reverse a cancellation?

Do not rely on being able to undo it. Once the booking is cancelled, you may need to create a new reservation at the current price.

Why is the Refund button missing?

The booking may be non-refundable, outside the cancellation period, already used, changed directly with the supplier, or require customer-service assistance.

Should I contact Traveloka or the airline?

Start with Traveloka for a ticket purchased through Traveloka. Contact the airline for same-day operations, airport assistance, check-in, and immediate flight concerns.

Final thoughts

Cancelling a Traveloka booking is possible, but there is no single policy for every flight, hotel, activity, transfer, car rental, or cruise.

The outcome depends on:

• What you booked
• Which supplier provides it
• The cancellation deadline
• The reason for cancellation
• Whether the service has already started
• Whether you checked in
• The fare, room, or ticket conditions
• The supplier’s approval

Before submitting a cancellation, read the policy and compare the cost of cancelling with the cost of rescheduling.

For flights, open the e-ticket and use the Refund option. For hotels, open Manage Booking and check the room’s cancellation terms. For Pay at Hotel rooms, use Cancel Booking when the free-cancellation window remains open. For Xperience activities and airport transfers, look for the Refund option on the voucher.

Most importantly, do not forget the rest of your trip.

Cancelling a flight does not automatically cancel your hotel. Cancelling a hotel does not cancel your airport transfer. Cancelling one part of a Flight + Hotel package does not automatically remove the other part.

Review every reservation separately, save your cancellation confirmation, and continue monitoring the refund until the money appears in the correct account.

Taking a few minutes to check the policy before cancelling can protect you from losing more money than necessary.