Planning a trip can require several different websites and applications.

You might use one app to search for flights, another to reserve a hotel, a separate website for attraction tickets, and another service for your airport transfer. Once everything is booked, you must keep track of several confirmation emails, vouchers, booking references, and cancellation policies.

The Traveloka app is designed to place many of these travel services in one location.

Using the app, you may be able to search for flights, reserve hotels, purchase attraction tickets, arrange airport transfers, book car rentals, explore cruises, purchase eligible travel insurance, and manage confirmed reservations.

You can also use the app to access e-tickets and hotel vouchers, monitor flight changes, request eligible refunds, reschedule selected bookings, check promotional offers, and contact Traveloka support.

However, having all these features in one application can feel confusing when you are using Traveloka for the first time.

Where can you find your ticket? How do you know whether the payment was successful? Can you manage a booking without an account? What should you do when the app does not display your reservation?

In this complete Traveloka app guide, we will go through the most important features step by step.

What is the Traveloka app?

The Traveloka app is the mobile version of Traveloka’s online travel-booking platform.

It is available for Android phones through Google Play and for iPhones and iPads through Apple’s App Store. Traveloka says the application can be downloaded free of charge.

Depending on your country, destination, account, and supplier availability, the app may allow you to book:

• Domestic and international flights
• Hotels and resorts
• Apartments and villas
• Tours and attraction tickets
• Airport transfers
• Car rentals
• Cruises
• Flight-and-hotel packages
• Travel insurance
• Other destination-related services

Traveloka’s current Philippine website lists hotels, flights, airport transfers, car rentals, Things to Do, cruises, villas, and apartments among its main travel products.

Traveloka app quick overview

Feature	What you can generally do
Flights	Search routes, compare schedules, book tickets, add eligible services, and manage reservations
Hotels	Compare properties, reserve rooms, access vouchers, and request eligible changes
Things to Do	Purchase attraction tickets, tours, activities, and selected travel services
Airport transfers	Arrange transportation between an airport and another location
Car rentals	Search participating rental companies and vehicles
Cruises	Browse eligible cruise products
Flight + Hotel	Combine selected flights and accommodation
Insurance	Add eligible travel protection to supported trips
My Booking	Access confirmed tickets, vouchers, and booking-management tools
Price Alerts	Receive notifications about eligible flight-price changes
Promos	View current Traveloka deals and coupons
Help Centre	Search instructions for payments, refunds, changes, and booking concerns

The exact labels, menu locations, and available services may change when Traveloka updates the application.

Why use the Traveloka app?

You can also use Traveloka through a web browser, but the mobile app offers several practical advantages.

Your bookings are stored in one place

Confirmed e-tickets, hotel vouchers, activity vouchers, and other reservation details can be accessed through My Booking when you are signed in to the correct account. Traveloka says flight-and-hotel documents are also accessible through My Booking in the app or desktop website.

This is useful when you need to check:

• Flight schedule
• Airline booking reference
• Hotel address
• Check-in dates
• Activity meeting point
• Airport-transfer instructions
• Cancellation policy
• Refund status

You can receive travel notifications

Traveloka says airline schedule-change and cancellation notices may be delivered through several channels, including email, SMS, push notification, messaging services, and the e-ticket displayed in the app.

Keeping notifications enabled can help you notice an important schedule change before travelling to the airport.

You can access self-service booking tools

Depending on the supplier and reservation policy, the app may allow you to:

• Request a flight refund
• Reschedule a flight
• Cancel an eligible hotel
• Change eligible hotel dates
• Add baggage to supported flights
• Check in online with participating airlines
• Track a refund
• Download or resend a voucher

Traveloka’s Philippine Help Centre includes dedicated app-based tools for flight refunds, rescheduling, hotel cancellations, airport-transfer refunds, and other post-booking concerns.

You can monitor selected flight prices

Traveloka offers a Price Alerts feature for eligible flight searches. The feature is designed to notify users when a fare matching their selected route, date, and budget becomes available.

Price Alerts do not guarantee that a fare will decrease, and a low fare can disappear before you complete the booking.

Passenger information can be reused

Traveloka’s Passenger Quick Pick feature can save frequently used traveller details, reducing the need to type the same information during every booking. Frequent-flyer details entered while signed in may also be saved for future use.

Always review saved information before paying, especially passport numbers and expiration dates.

How to download the official Traveloka app

Download the Traveloka app only from an official application store.

For Android

1. Open Google Play.
2. Search for Traveloka: Book Hotel & Flight.
3. Confirm that the developer is Traveloka.
4. Review the application information.
5. Tap Install.

The current Google Play listing describes Traveloka as an app for flights, hotels, travel tickets, attractions, car rentals, and airport transfers.

For iPhone or iPad

1. Open Apple’s App Store.
2. Search for Traveloka: Book Hotel & Flight.
3. Confirm that the application is published by Traveloka.
4. Tap Get.
5. Complete Apple’s verification process.

Traveloka’s Philippine App Store listing presents the app as a platform for booking hotels, flights, activities, and other travel services.

Avoid unofficial downloads

Do not install the app using:

• An attachment sent through email
• An unknown APK website
• A private messaging link
• A social-media comment
• A QR code from an unverified account
• A file sent by someone claiming to be customer support

A fake app could steal your Traveloka password, card details, OTP, or personal information.

How to create a Traveloka account

The account-registration choices shown in the app may depend on your device and country.

You may be able to register using an email address, mobile number, or another available sign-in method.

The basic process is generally:

1. Open the Traveloka app.
2. Select Register, Sign Up, or Log In.
3. Enter your email address or mobile number.
4. Complete the verification process.
5. Enter the requested account details.
6. Create any required password or security method.
7. Review your profile information.

Use an email address and mobile number you can access while travelling.

Traveloka may use them for:

• OTP verification
• Booking confirmations
• E-tickets and vouchers
• Refund updates
• Flight-change notices
• Customer-service communication
• Password recovery

Verify your contact information

Traveloka allows users to add or remove an email address or mobile number through My Account, Settings, and Account Information. A new contact detail must be verified, and Traveloka notes that an address or number already registered to another account may not receive a verification code.

Incorrect contact information can prevent you from receiving important trip updates.

Do you need an account to make a booking?

Traveloka may permit selected bookings without an account, but signing in is strongly recommended.

An account makes it easier to:

• Retrieve your ticket or voucher
• Manage your booking
• Track a refund
• Receive notifications
• Contact support
• Use saved passenger details
• View previous transactions
• Access Traveloka Points when available

Traveloka says customers without an account may still be able to access certain hotel bookings through My Booking in the app or Retrieve Booking on the desktop website.

However, managing a reservation is generally easier when the booking is already linked to your account.

Understanding the Traveloka app homepage

The homepage is the starting point for most searches.

Depending on the app version and Philippine product availability, you may see shortcuts for:

• Flights
• Hotels
• Things to Do
• Airport Transfer
• Car Rental
• Cruises
• Villas
• Apartments
• Flight + Hotel
• Promos
• Insurance
• My Booking

Traveloka’s app-download page describes a simplified homepage, Smart Search, travel inspiration, daily promotions, cruises, travel packages, Traveloka Priority, and Traveloka Points. Some features may be limited to eligible countries, accounts, or products.

Search bar

The search bar may recommend destinations, properties, attractions, or products based on what you type.

Enter a specific destination or property when possible.

For example, instead of searching only for “Cavite,” you may obtain more relevant results by searching for:

• Tagaytay
• General Trias
• Dasmariñas
• Imus
• Silang
• Trece Martires

Promo banners

The homepage may display promotional banners for:

• Flight deals
• Hotel discounts
• App-exclusive offers
• Bank promotions
• Seasonal sales
• Attraction tickets
• Destination campaigns

Open the promotion and read the full terms before booking.

A banner showing “up to ₱800 off” does not mean every customer will receive ₱800.

How to search and book a flight using the Traveloka app

Step 1: Select Flights

Open the homepage and tap Flights.

Step 2: Choose the trip type

Select:

• One-way
• Round trip
• Multi-city, when available

Step 3: Enter your route

Add:

• Departure city or airport
• Destination
• Departure date
• Return date
• Number of passengers
• Cabin class

Check the airport code carefully.

A city can have multiple airports, and a cheaper flight may use an airport far from your accommodation.

Step 4: Search for flights

Tap Search.

The app may display:

• Airline
• Departure time
• Arrival time
• Duration
• Number of stops
• Airport
• Baggage
• Fare
• Ticket conditions

Step 5: Use filters

Useful filters may include:

• Airline
• Direct flights
• Departure time
• Arrival time
• Price
• Baggage allowance
• Airport
• Duration

Do not choose a flight based only on the lowest price.

Check whether it includes:

• Checked baggage
• Cabin baggage
• Meals
• Seat selection
• Refund eligibility
• Rescheduling
• Practical connection time

Step 6: Open the flight details

Review:

• Complete itinerary
• Airline
• Operating airline
• Fare type
• Baggage
• Refund policy
• Rescheduling conditions
• Layovers
• Terminal changes

Step 7: Enter the contact and passenger information

Enter the passenger’s complete legal name exactly as shown on the passport or accepted identification.

Check:

• First name
• Middle name
• Surname
• Birth date
• Nationality
• Passport number
• Passport expiration date

Never use a nickname for an airline ticket.

Step 8: Add a frequent-flyer number

For supported flights, you can select Add Frequent Flyer Account while entering traveller details. Traveloka says the name on the frequent-flyer account should match the passenger information.

The airline still determines whether the fare earns miles or points.

Step 9: Select optional services

Depending on the airline, the app may offer:

• Extra baggage
• Seat selection
• Meals
• Insurance
• Other eligible add-ons

Review every fee before continuing.

Step 10: Apply a promo code

Open the coupon section and enter an eligible Traveloka promo.

Make sure the discount appears in the total before completing payment.

Step 11: Review and pay

Check:

• Route
• Travel date
• Passenger names
• Baggage
• Add-ons
• Cancellation conditions
• Final amount

As of August 2, 2026, Traveloka’s dedicated Philippine payment page says its available general payment method is a credit or debit card. The payment option applies to Traveloka products across the Android app, iOS app, desktop site, and mobile website.

Step 12: Wait for the e-ticket

Do not assume that a card charge means the flight is confirmed.

Wait until the official e-ticket appears in My Booking and is delivered through the registered contact channel.

How to activate Traveloka Flight Price Alerts

Price Alerts can help you monitor a route before booking.

The general process is:

1. Sign in to your Traveloka account.
2. Open the Flights section.
3. Find Price Alerts.
4. Enter your preferred origin and destination.
5. Choose your travel date.
6. Set the desired price or alert preference.
7. Allow Traveloka to send notifications.
8. Monitor alerts in the app.

Traveloka describes Price Alerts as a tool that can notify users when flight prices for a selected route and date fall within the chosen budget.

Important Price Alert reminders

• A notification does not reserve the fare.
• Prices may change before checkout.
• The cheapest fare may exclude baggage.
• An alert may arrive when only a small number of seats remain.
• The final amount may change after add-ons are selected.

Use Price Alerts as a monitoring tool, not as a guarantee.

How to book a hotel using the app

Step 1: Select Hotels

Tap Hotels on the homepage.

Step 2: Enter your destination

Search by:

• City
• Province
• Hotel name
• Tourist area
• Landmark

Step 3: Add your stay details

Enter:

• Check-in date
• Check-out date
• Number of rooms
• Adults
• Children and their ages, when requested

Step 4: Search for available properties

The app may display:

• Hotel name
• Location
• Starting price
• Guest rating
• Property photos
• Cancellation labels
• Breakfast information
• Promotional offers

Step 5: Filter the results

Useful hotel filters may include:

• Price
• Guest rating
• Star rating
• Property type
• Facilities
• Free cancellation
• Breakfast
• Pay at Hotel
• Location

Traveloka’s hotel pages highlight filtering and sorting tools for narrowing searches by price, ratings, facilities, and other preferences.

Step 6: Read the property details

Check:

• Address
• Map
• Recent reviews
• Room photos
• Check-in time
• Check-out time
• Child policy
• Deposit
• Parking
• Facilities
• Cancellation rules

Step 7: Select a room

Compare:

• Room category
• Bed type
• Occupancy
• Breakfast
• Cancellation
• Pay Now or Pay at Hotel
• Taxes and fees

The same room can appear at different prices because the policies or inclusions are different.

Step 8: Enter the guest details

The primary guest’s name should generally match the identification presented at check-in.

Step 9: Add a special request

You may request:

• Twin beds
• Large bed
• High floor
• Quiet room
• Early check-in
• Late check-out
• Extra bed
• Crib
• Connecting rooms

Requests are subject to hotel approval and availability.

Step 10: Pay or confirm Pay at Hotel

An ordinary prepaid Philippine booking uses the payment choices displayed during checkout. The current dedicated Philippine payment guidance identifies credit and debit cards as the available general platform method.

A selected Pay at Hotel room may follow a different arrangement. Traveloka says eligible Pay at Hotel reservations can still require card details as a booking guarantee, and cancellation or no-show penalties may apply.

Step 11: Wait for the voucher

The confirmed hotel voucher should appear in My Booking.

How to access a hotel voucher and receipt

The general app process is:

1. Sign in.
2. Open My Booking.
3. Select the hotel reservation.
4. Open the voucher.
5. Select Send Receipt when you need a receipt.
6. Enter the email address.
7. Send the document.

Traveloka’s app instructions also indicate that users may send the receipt as a screenshot or PDF to an email address.

Save an offline copy before travelling.

How to book Things to Do

The Things to Do or Xperience section may include:

• Theme-park tickets
• Museum tickets
• Island-hopping trips
• City tours
• Spa treatments
• Food experiences
• Classes
• Events
• Airport lounges
• eSIMs
• Tourist transportation
• Water activities

General booking process

1. Select Things to Do.
2. Search for a destination or attraction.
3. Open the activity.
4. Select the date.
5. Select the ticket or package.
6. Enter the participant details.
7. Read the cancellation policy.
8. Complete payment.
9. Wait for the voucher.
10. Follow the redemption instructions.

Read the redemption instructions

An activity may require you to:

• Show a QR code
• Reserve a time slot
• Contact the operator
• Exchange the voucher
• Bring identification
• Print a document
• Arrive at a meeting point

Do not assume every voucher can be scanned directly at the entrance.

How to book an airport transfer

Step 1: Select Airport Transfer

Enter:

• Airport
• Pickup or drop-off location
• Travel date
• Pickup time
• Number of passengers

Step 2: Compare vehicles

Check:

• Passenger capacity
• Luggage capacity
• Vehicle type
• Private or shared service
• Waiting time
• Cancellation policy
• Meeting point
• Final price

Step 3: Enter the flight details

Add the correct flight number when requested.

This may help the provider monitor your arrival time.

Step 4: Complete the booking

Enter the passenger information, review the instructions, pay, and wait for the transfer voucher.

Step 5: Save the provider information

Before travelling, save:

• Driver or operator details
• Meeting point
• Pickup time
• Emergency contact
• Voucher
• Luggage allowance

How to book a car rental

Traveloka may display self-drive vehicles and vehicles with drivers in supported destinations.

The general process is:

1. Select Car Rental.
2. Enter the pickup location.
3. Choose pickup and return dates.
4. Select self-drive or with-driver service when available.
5. Compare vehicles.
6. Review rental requirements.
7. Enter the driver and contact information.
8. Pay.
9. Save the voucher.

Check:

• Minimum driver age
• Driving-licence requirements
• Security deposit
• Fuel policy
• Mileage allowance
• Insurance
• Late-return charges
• Pickup instructions

How to book a Flight + Hotel package

Traveloka allows eligible customers to combine a flight and accommodation in one booking flow.

The general process is:

1. Select Flight + Hotel.
2. Enter the destination and dates.
3. Select a package combination.
4. Change the proposed flight or room when desired.
5. Review the trip summary.
6. Enter the traveller details.
7. Complete payment.
8. Wait for the flight e-ticket and hotel voucher.

Traveloka says app users can select Change to customize the flight in a package. It also states that the flight e-ticket and hotel voucher are generally sent within 60 minutes after payment is received.

Remember that the flight and hotel may still have separate cancellation and rescheduling rules.

How to purchase travel insurance in the app

For an eligible trip:

1. Create a supported travel booking.
2. Enter the passenger information.
3. Review the available insurance choices.
4. Read the policy wording.
5. Select the appropriate plan.
6. Complete payment.
7. Check the purchase status.
8. Save the policy certificate.

Traveloka says most insurance products offered through its Philippine platform are intended for trips originating from the Philippines, although eligibility varies by product. It advises customers to read the policy wording for complete coverage, exclusions, and claim conditions.

Do not purchase insurance based only on a short list of benefits.

How to find your trips in My Booking

My Booking is one of the most important sections of the app.

You can generally use it to access:

• Upcoming bookings
• Completed trips
• Flight e-tickets
• Hotel vouchers
• Activity vouchers
• Transfer confirmations
• Refund requests
• Rescheduling tools
• Booking details
• Receipts

When a booking does not appear

Check the following:

1. Are you signed in to the correct account?
2. Did you use another email address?
3. Did you book using a mobile number?
4. Was the payment completed?
5. Is the booking still being processed?
6. Did you book without signing in?
7. Is the app connected to the internet?
8. Does the app need to be updated?

When the reservation was made without an account, use the available My Booking or Retrieve Booking process and enter the information associated with the purchase.

How to manage a flight after booking

Open:

My Booking → Flight → E-ticket

Depending on eligibility, the app may provide options for:

• Refund
• Reschedule
• Online check-in
• Seat selection
• Extra baggage
• Meal purchase
• Passenger-information correction
• Schedule-change information

Traveloka’s current Philippine flight Help Centre lists tools covering online check-in, passenger-name correction, baggage, refunds, rescheduling, and preflight notifications.

Adding baggage

For supported airlines, baggage may be purchased after ticket issuance through the booking-management section before the applicable deadline.

Check the updated e-ticket after payment to confirm that the baggage was added.

Online check-in

Online check-in may be available for supported airlines and eligible flights.

Completing Traveloka check-in does not remove your responsibility to:

• Meet the airport deadline
• Present valid identification
• Check baggage
• Complete immigration
• Obtain required travel documents

How to request a flight refund using the app

The general process is:

1. Open My Booking.
2. Select the flight.
3. Open the e-ticket.
4. Select Refund or Refund & Reschedule.
5. Choose the correct reason.
6. Select the passenger and flight segment.
7. Review the estimated amount.
8. Upload required documents.
9. Submit the request.
10. Monitor the refund status.

Traveloka’s refund eligibility, amount, and processing period depend largely on the airline and ticket policy.

Do not select a personal cancellation reason when the airline cancelled the flight.

How to reschedule a flight using the app

For an eligible booking:

1. Open My Booking.
2. Select the e-ticket.
3. Choose Refund & Reschedule.
4. Tap Reschedule.
5. Select the passenger and flight.
6. Search for a new schedule.
7. Review the airline fee, Traveloka fee, and fare difference.
8. Submit the request.
9. Complete the required payment.
10. Wait for the replacement e-ticket.

The original flight generally remains unchanged until you complete the rescheduling payment. Traveloka’s Easy Reschedule policy calculates the additional amount using factors such as the new fare, airline fee, Traveloka fee, and applicable coupon adjustment.

How to cancel or reschedule a hotel

Open:

My Booking → Hotel → Manage Booking

For an eligible room, you may see:

• Refund
• Reschedule
• Cancel Booking
• Special Request
• Voucher
• Receipt

Traveloka says an eligible hotel cancellation can be submitted by selecting the reservation, opening Manage Booking, and tapping Refund. The property must approve the request before the refund is processed.

For an eligible Pay at Hotel room with free cancellation, the app may display Cancel Booking through the booking’s three-dot menu.

How to check a refund status

For flight refunds:

1. Open the Traveloka app.
2. Select Bookings.
3. Find Your Refunds.
4. Open the relevant request.
5. Check the current stage.

For hotel refunds, use the refund section connected to your account and booking.

Traveloka’s Help Centre treats checking refund status as one of its most frequently requested booking-management tasks.

Keep the refund request number and screenshots of the estimated timeline.

How to receive flight-change notifications

Traveloka may display airline changes through:

• Push notification
• Email
• SMS
• E-ticket update
• Supported messaging channels

Traveloka advises customers to keep the email address and mobile number associated with the booking accurate so it can send notifications through the appropriate channels.

Enable app notifications

On your phone:

1. Open device settings.
2. Find Traveloka under Applications or Notifications.
3. Allow notifications.
4. Enable relevant alert categories.
5. Make sure battery-saving settings are not blocking the app.

Even with notifications enabled, check the airline’s official flight status before travelling to the airport.

How to contact Traveloka through the app

Traveloka provides a Help Centre and in-app support access.

The app’s official store description mentions in-app assistance through IVAN, Traveloka’s virtual assistant, as well as support through phone, chat, or email. Availability and response options may depend on your country and concern.

The usual process is:

1. Open the Traveloka app.
2. Sign in.
3. Open Help, Support, Contact Us, or My Inbox.
4. Select the product.
5. Select the relevant booking.
6. Explain the issue.
7. Attach screenshots.
8. Save the case number.

Prepare:

• Booking ID
• Passenger or guest name
• Travel date
• Flight number or hotel
• Payment proof
• Refund number
• Screenshots
• Requested resolution

Traveloka app payment guide

As of August 2, 2026, Traveloka’s dedicated Philippine payment article states that the available general payment method is a credit or debit card. It says the option is available 24 hours a day and applies across Traveloka products on iOS, Android, desktop, and mobile web.

General card-payment process

1. Select the product.
2. Enter the traveller or guest details.
3. Proceed to payment.
4. Select credit or debit card.
5. Enter the card information.
6. Complete the OTP or bank verification.
7. Wait for transaction confirmation.
8. Wait for the ticket or voucher.

Do not treat a card charge as final confirmation

A bank notification may indicate that a payment was authorized, but the Traveloka booking can still be processing.

Wait for:

• Confirmed status
• E-ticket
• Voucher
• Booking ID
• Receipt

Do not pay for the same booking again until you know whether the first attempt succeeded.

How to use a Traveloka promo code in the app

The location of the coupon box can vary by product.

The general process is:

1. Select an eligible booking.
2. Continue to the checkout page.
3. Look for Coupon, Promo Code, or Add Coupon.
4. Enter the code.
5. Apply it.
6. Check the discount.
7. Complete payment.

A coupon may be limited by:

• Product
• Destination
• Travel date
• Booking period
• Minimum amount
• Maximum discount
• New-user status
• Payment card
• Daily redemption limit
• App-only condition

Do not complete payment unless the expected discount appears.

Traveloka Points and Priority

Traveloka promotes reward features including Traveloka Points and Traveloka Priority.

The app-download page describes Priority as a tiered system with benefits based on Traveloka activity and Points as rewards that may be earned and used for eligible travel products. Availability, earning rules, and redemption options can depend on your market and account.

Check your account before assuming that a booking:

• Earns points
• Qualifies for a tier benefit
• Accepts points
• Allows points and coupons together
• Includes a member-only rate

How to protect your Traveloka account

Your Traveloka account can contain personal information, travel documents, and payment-related details.

Protect it carefully.

Use a strong password

Avoid using the same password for:

• Email
• Online banking
• Social media
• Traveloka
• Other travel sites

Protect your OTP

Traveloka’s OTP may be delivered through email, SMS, missed call, WhatsApp, or another available verification channel. Traveloka says users can generally request another code after 60 seconds, with a limited number of resend attempts.

Never share an OTP with:

• Traveloka support impersonator
• Airline agent on social media
• Hotel employee through an unofficial chat
• Stranger offering a refund
• Person claiming to verify your payment

Use a Traveloka PIN when available

Traveloka describes its PIN as a secret six-digit number used for selected payment and account-verification processes in the app. Entering the wrong PIN three times can temporarily block further PIN attempts for 60 minutes.

Do not use an obvious PIN such as:

• 123456
• Your birth date
• Repeated digits
• Last six digits of your phone number

Keep your email and phone secure

Anyone who can access your email or phone may be able to intercept account-verification messages.

Use:

• Phone screen lock
• Email two-factor authentication
• SIM PIN when appropriate
• Updated recovery information

Sign out from shared devices

Do not leave your account logged in on:

• Public computer
• Hotel business centre
• Borrowed phone
• Shared tablet
• Internet café

What to do when you do not receive an OTP

Try the following:

1. Confirm that the email address or mobile number is correct.
2. Check spam and junk folders.
3. Check SMS signal.
4. Wait for the resend timer.
5. Tap Resend Verification Code.
6. Try another available verification channel.
7. Restart the app.
8. Contact Traveloka when the code still does not arrive.

Traveloka says OTP resending is generally available after 60 seconds and is limited to three resend attempts during the applicable flow.

Do not repeatedly request codes in rapid succession because you may temporarily reach the resend limit.

What to do when the Traveloka app is not working

Applications can occasionally experience loading, login, payment, or display problems.

Try these steps.

Check your internet connection

Switch between:

• Wi-Fi
• Mobile data
• Another trusted network

Avoid completing a payment on an unstable connection.

Close and reopen the app

Completely close Traveloka and restart it.

Update the app

Open Google Play or the App Store and install the latest available version.

An older version may not support newer booking-management features.

Restart your phone

A restart can resolve temporary application or connectivity problems.

Clear the cache on Android

In your phone settings:

1. Open Apps.
2. Select Traveloka.
3. Open Storage.
4. Clear the cache.

Avoid clearing all application data unless you know your login details.

Check the Traveloka website

When the app is unavailable, sign in through Traveloka’s official website and check My Booking.

Reinstall only when necessary

Before uninstalling:

• Confirm your login details.
• Save important booking documents.
• Make sure your registered phone and email are accessible.

What to do when payment fails in the app

Check:

• Card number
• Expiration date
• CVV
• Available balance or credit
• Online-transaction settings
• Card spending limit
• OTP
• Internet connection
• Booking deadline

Do not repeatedly press the payment button.

A failed screen can sometimes appear even though the bank has created a pending authorization.

Check the card account and Traveloka booking status before trying again.

What to do when your card was charged but no ticket appeared

1. Check My Booking.
2. Check your registered email.
3. Check spam and junk folders.
4. Check the card transaction.
5. Determine whether the charge is pending or posted.
6. Save the transaction reference.
7. Contact Traveloka.
8. Do not book again until the first transaction is investigated.

Provide Traveloka with:

• Booking ID, when available
• Passenger or guest name
• Amount
• Transaction time
• Last four card digits
• Payment screenshot
• Email address used

Never send your complete card number or CVV.

What to do when you cannot find your booking

A missing booking may be caused by:

• Wrong account
• Different email address
• Booking made without signing in
• Payment not completed
• Booking still processing
• App synchronization problem
• Expired transaction

Try:

1. Sign out.
2. Sign in using another email or mobile number you may have used.
3. Check your confirmation email.
4. Search for the booking ID.
5. Use Retrieve Booking when available.
6. Update the app.
7. Check the desktop website.
8. Contact support.

Can you use the Traveloka app offline?

You generally need internet access to search, book, pay, request changes, and receive current updates.

However, you can prepare for limited connectivity by saving:

• E-ticket screenshot
• Hotel voucher PDF
• Activity QR code
• Transfer instructions
• Insurance policy
• Booking ID
• Airline reference
• Hotel address
• Customer-service details

Do not depend entirely on opening the live app at the airport or hotel.

Mobile data may be weak, the app may require another login, or your phone battery may be low.

Traveloka app tips for safer and easier booking

Review saved passenger details

Passenger Quick Pick is convenient, but passport information can expire.

Check every field before paying.

Save offline copies

Download all tickets and vouchers before departure.

Compare app and website prices

An app-exclusive offer may be available, but the website could sometimes display another rate or booking arrangement.

Compare the final price rather than assuming one platform is always cheaper.

Enable notifications

Push alerts can help you notice flight changes and booking updates.

Check the airline or hotel directly

After booking:

• Verify the flight using the airline booking reference.
• Reconfirm important hotel stays.
• Check attraction redemption instructions.
• Confirm transfer meeting points.

Read every policy

Do not assume that all app bookings are refundable simply because they can be managed digitally.

Avoid unofficial support accounts

Open support through the official Traveloka app rather than replying to an unknown social-media account.

Check related bookings after a change

Rescheduling a flight does not automatically update:

• Hotel
• Transfer
• Activity
• Car rental
• Insurance
• Return ticket booked separately

Advantages of the Traveloka app

Several travel services in one app

You can organize flights, hotels, activities, transportation, and other products without using several separate platforms.

Convenient document storage

Tickets and vouchers can be linked to My Booking.

Booking-management tools

Eligible reservations can be cancelled, refunded, rescheduled, or updated through self-service functions.

Price monitoring

Flight Price Alerts can help users monitor selected routes.

Travel notifications

The app can display airline schedule changes and other trip updates.

Promotions

Users can view app offers and apply eligible coupons at checkout.

Saved traveller information

Passenger Quick Pick and frequent-flyer storage can make future bookings faster.

Possible disadvantages

The interface can feel busy

An all-in-one app contains many products, promotions, and account tools.

Not every feature is available for every booking

Refunds, rescheduling, check-in, seat selection, and add-ons depend on the airline or supplier.

Philippine payment options are currently limited

Traveloka’s dedicated Philippine guidance currently identifies credit and debit cards as the general available method.

Third-party policies still apply

Traveloka cannot automatically override an airline’s non-refundable fare or a hotel’s cancellation deadline.

Internet access is often required

Live searches, payments, updates, and booking changes need a reliable connection.

Traveloka app checklist

Before booking:

Item	Check
Official app	Downloaded from Google Play or App Store
Account	Correct email and mobile number
Notifications	Enabled
Passenger details	Prepared
Travel dates	Confirmed
Passport	Valid
Card	Online payments enabled
Promo	Terms reviewed

Before payment:

Item	Check
Product	Correct flight, hotel, or activity
Dates	Correct day, month, and year
Traveller names	Match identification
Airport or location	Correct
Baggage or room	Correct
Cancellation	Understood
Add-ons	Necessary
Coupon	Applied
Total	Reviewed
Currency	Confirmed

After payment:

Item	Check
Booking status	Confirmed
E-ticket or voucher	Received
Offline copy	Saved
Supplier reference	Recorded
Passenger details	Correct
Notifications	Active
Airline or hotel	Reservation verified
Related bookings	Reviewed

Frequently asked questions

Is the Traveloka app free?

Yes. Traveloka says its app can be downloaded free through Google Play for Android and Apple’s App Store for iOS.

Is the Traveloka app available in the Philippines?

Yes. Traveloka operates a Philippine platform, and its application is available through the Philippine App Store and Google Play.

What can I book through the Traveloka app?

Depending on availability, you may book flights, hotels, attractions, airport transfers, car rentals, cruises, villas, apartments, packages, and selected insurance products.

Do I need an account?

You may be able to make or retrieve certain bookings without one, but an account makes it easier to access tickets, receive notifications, manage changes, and track refunds.

Where can I find my booking?

Sign in and open My Booking or Bookings.

Where can I find my flight e-ticket?

Open My Booking, select the flight, and open the e-ticket.

Where can I find my hotel voucher?

Open My Booking, choose the hotel reservation, and view the voucher.

Can I get a receipt through the app?

Yes. For hotel bookings, Traveloka instructs users to open the reservation, select Send Receipt, enter an email address, and send it.

Can I book without a credit card?

Traveloka’s dedicated Philippine payment guidance currently states that the available general payment method is a credit or debit card. Selected Pay at Hotel rooms may follow a separate property-payment arrangement.

Does Traveloka accept GCash in the app?

Direct GCash is not listed in Traveloka’s current dedicated Philippine payment guide. Follow only the payment methods displayed during your actual checkout.

Can I use a debit card?

Yes. Traveloka’s Philippine payment guide identifies credit and debit cards as accepted.

Can I apply a promo code in the app?

Yes, when the code and booking are eligible. Enter it in the coupon section before paying and confirm that the total changes.

Can I monitor flight prices?

Traveloka offers Flight Price Alerts for selected routes and dates.

Can I save passenger details?

Traveloka offers Passenger Quick Pick for signed-in users. Frequent-flyer information entered while signed in may also be saved for future bookings.

Can I add baggage through the app?

For supported airlines and eligible bookings, baggage may be purchased during booking or through post-booking tools.

Can I check in through Traveloka?

Online check-in is available only for supported airlines and eligible bookings. Look for the check-in option under the e-ticket.

Can I cancel a booking in the app?

Yes, when the booking policy allows it. The button may appear as Refund, Cancel Booking, or another product-specific option.

Can I reschedule a flight through the app?

Yes, when the airline and fare are eligible. Additional airline fees, Traveloka fees, and fare differences may apply.

Can I track a refund?

Yes. Flight refunds can be tracked through the Your Refunds section, while other products have their own booking or refund-status pages.

Will the app notify me when an airline changes my flight?

Traveloka says changes may appear through push notifications, email, SMS, messaging channels, and the e-ticket in the app.

What is the Traveloka PIN?

It is a six-digit security number used for selected verification processes in the app, including certain payments and account updates.

What should I do if I do not receive an OTP?

Check your contact details, spam folder, phone signal, and available verification channels. Traveloka says another OTP can generally be requested after 60 seconds, subject to its resend limit.

What should I do if the app crashes?

Update it, restart your phone, check your internet connection, clear the Android cache, or use Traveloka’s official website.

What should I do if my booking is missing?

Confirm that you are using the correct account and contact details. Check your email, use Retrieve Booking when available, and contact support when the reservation remains unavailable.

Can I show a Traveloka voucher from my phone?

Traveloka stores eligible e-tickets and vouchers in the app. Save an offline copy in case you cannot access the internet at the airport, hotel, or attraction.

Is the Traveloka app safe?

Use only the official app, create a strong password, protect your OTP and PIN, and never send payment to a personal account. Traveloka provides account-verification tools, but customers must still protect their devices and login information.

Final thoughts

The Traveloka app can be a useful all-in-one tool for planning and managing a trip.

You can use it to search for flights, hotels, activities, transfers, rentals, and other eligible travel products. After booking, My Booking can give you access to tickets, vouchers, receipts, notifications, refund tools, and rescheduling options.

The most useful features include:

• Flight and hotel comparison
• Travel vouchers stored in one place
• Price Alerts
• Passenger Quick Pick
• Flight-change notifications
• Refund tracking
• Eligible self-service cancellations and rescheduling
• In-app customer support

However, the app does not remove the need to read the booking conditions.

The airline still controls your flight. The hotel still controls the room. The tour operator still controls the activity. Traveloka can help arrange and manage the reservation, but the supplier’s cancellation, refund, and rescheduling policies continue to apply.

Before paying, check:

• Travel dates
• Passenger or guest names
• Airport or hotel location
• Baggage or room inclusions
• Cancellation policy
• Payment amount
• Promo discount
• Contact information

After booking, download the e-ticket or voucher, verify the reservation, enable notifications, and save an offline copy.

Used carefully, the Traveloka app can reduce the number of websites, confirmation emails, and travel documents you need to manage. Instead of searching through several platforms during your trip, you can keep many of your most important booking details in one convenient place.