Travel plans can change unexpectedly.

You might become sick, encounter a family emergency, make a duplicate booking, or simply realize that you selected the wrong travel date. In other situations, the airline itself may cancel the flight or move it to a schedule that no longer works for you.

Naturally, one of the first questions you may ask is:

Can I cancel my Traveloka flight and get my money back?

The answer depends on the airline, ticket type, cancellation reason, timing of your request, and whether you have already checked in or used part of the ticket.

Some Traveloka flight bookings are refundable. Others may qualify for only a partial refund, while certain promotional or restrictive fares may be completely non-refundable.

Submitting a request is relatively easy. The more important questions are how much you will receive, what fees will be deducted, how long processing will take, and whether the airline will approve the request.

In this complete Traveloka refund guide, we will go through the entire process step by step.

Can you cancel a flight booked through Traveloka?

Yes, you may request the cancellation and refund of an eligible flight through the Traveloka application or website.

However, submitting a request does not automatically guarantee that you will receive a full refund.

Traveloka says flight-refund eligibility depends on the airline’s policy and the refund reasons available for your particular booking. Before submitting, the platform allows you to view the estimated refundable amount and estimated processing time.

A ticket may be:

• Fully refundable
• Partially refundable
• Refundable only for selected reasons
• Refundable with cancellation fees
• Non-refundable

The policy can also change according to how close you are to the departure date.

Traveloka refund quick overview

Question	General answer
Can you request a flight refund?	Yes, when the booking and selected reason are eligible
Where do you submit it?	Through the Refund section of your Traveloka booking
Is a full refund guaranteed?	No
Who determines eligibility?	Mainly the airline’s policy
Can fees be deducted?	Yes
Can supporting documents be required?	Yes
Can you see an estimate before submitting?	Yes
How do you track it?	Through Your Refunds in the app or the Refund menu on the website
Where will the money go?	Usually to the applicable original payment method, although vouchers or points may apply in selected cases
Can you request after check-in?	Traveloka says tickets are generally no longer eligible through the standard refund process after check-in

Traveloka’s refund system displays the available reasons, estimated amount, estimated processing period, and applicable deductions before you finalize the request.

Cancelling a flight and requesting a refund are not always the same thing

Many travellers use the terms cancellation and refund as though they mean exactly the same thing.

They are related, but there is an important difference.

Cancellation

Cancellation means giving up your reservation and no longer using the flight.

Refund

A refund is the money returned after the cancellation, subject to the applicable policy.

You may be allowed to cancel a ticket without being entitled to receive all your money back.

For example, a fare may be non-refundable but still allow you to cancel the reservation. In that situation, the airline may return only certain refundable taxes—or possibly nothing—depending on its rules.

Always check the estimated refund amount before confirming your request.

Who controls the refund policy?

Although you booked through Traveloka, the airline generally determines the ticket’s refundability.

Traveloka serves as the booking platform and helps you submit the request. The airline reviews the request according to its fare conditions and cancellation rules.

Traveloka explains that airlines can have different policies regarding:

• Refundable portions of the fare
• Eligible cancellation reasons
• Required documents
• Cancellation penalties
• Processing periods
• Refund methods

The same airline may even have different policies for different fare classes.

This means two passengers travelling on the same flight could receive different refund amounts if they purchased different fares.

How to check whether your flight is refundable before booking

The best time to understand a ticket’s refund policy is before you pay.

Traveloka allows customers to review refund information from the flight-search results.

The general process is:

1. Search for your preferred flight.
2. Open the flight details.
3. Select the Refund section.
4. Review the available reasons.
5. Check the estimated refund amount or fees.
6. Check the estimated processing period.

The policy may show whether the fare is refundable and what penalties could apply.

Do not rely only on labels such as:

• Economy
• Promo fare
• Flexible
• Standard
• Premium

Open the detailed conditions because two economy tickets can have completely different refund rules.

How to check the refund policy after booking

You can also review the policy after the e-ticket has been issued.

In the Traveloka app:

1. Open Bookings or My Booking.
2. Select the relevant flight.
3. Open the e-ticket.
4. Select Refund & Reschedule.
5. Choose Refund.
6. Review the refund policy and estimated amount.

Traveloka also provides a way to locate an older flight after its departure date by opening the purchase history, filtering for flights, selecting the appropriate purchase period, and opening the ticket’s refund section.

The presence of a refund section does not necessarily mean you will qualify for a refund under every reason.

You must select the reason that truthfully matches your situation.

How to request a Traveloka flight refund

Here is the complete step-by-step process.

Step 1: Sign in to the correct Traveloka account

Log in using the account connected to the reservation.

Traveloka requires customers to be signed in before submitting a flight-refund request.

When the booking was made without an account, register using the same email address entered during the original transaction. Traveloka specifically provides this instruction for airline-cancellation refund requests.

Using another email address may prevent the reservation from appearing automatically.

Step 2: Open Bookings or My Booking

Open the Bookings section on the website or mobile application.

Find the flight you intend to cancel.

Before proceeding, confirm:

• Passenger name
• Airline
• Flight number
• Departure date
• Route
• Booking ID

This is especially important when you have several upcoming reservations.

Step 3: Open the e-ticket

Select the booking and open its e-ticket or booking details.

Scroll until you see:

• Refund
• Refund & Reschedule
• Request Refund
• Manage Booking

The wording may vary according to the device or version of the application.

Step 4: Check the available refund reasons

Traveloka determines refund eligibility partly through the reasons available for the selected ticket.

Choose only the reason that accurately describes your situation.

After selecting a reason, Traveloka may display:

• Estimated refund amount
• Applicable deductions
• Estimated processing time
• Required documents
• Available refund method

Traveloka says the displayed estimate adjusts according to the refund reason you select.

Step 5: Select the passenger or flight portion

Depending on the booking, you may be asked to identify:

• The passenger involved
• The flight segment involved
• The direction of travel
• The entire booking

Review this part carefully.

Cancelling one passenger is different from cancelling the entire family booking. Likewise, cancelling only the outbound portion of a return itinerary can be treated differently from cancelling both flights.

Only choose the passengers and segments you genuinely intend to cancel.

Step 6: Review the estimated amount

Before submitting, Traveloka shows an estimated refund amount and an estimated processing period.

Check:

• Original ticket price
• Estimated refundable amount
• Airline penalty
• Traveloka refund fee
• Non-refundable fees
• Coupon or points deduction
• Expected refund method

Remember that this is an estimate rather than an absolute guarantee.

Traveloka says the final amount can still depend on the airline’s policy and review.

Step 7: Upload the required documents

Some reasons require supporting evidence.

Upload clear and complete copies of the requested documents. Blurry, incomplete, expired, or unrelated files can slow down the review.

Traveloka’s current Help Centre identifies several possible refund reasons and document requirements.

Refund reason	Possible supporting document
Personal reason	Usually no additional document
Illness	Medical letter or medical document
Force majeure	Proof may be required, depending on the airline
Airline cancellation or rescheduling	Screenshot or notice from the airline
Duplicate booking	Booking ID of the duplicated reservation
Pregnancy	Medical letter
Death of a passenger	Official hospital or government death certificate

The exact document requirements can vary by airline and booking.

Step 8: Enter the refund details

Traveloka may ask you to confirm:

• Flight
• Passenger
• Refund reason
• Refund destination
• Account or payment details
• Supporting documents

Enter all information accurately.

When bank-account details are requested, double-check:

• Account holder’s name
• Bank
• Account number
• Contact information

An incorrect number can delay or misdirect the payment.

Step 9: Review the request

Before pressing Submit Refund, check everything again.

Confirm that:

• You selected the correct flight.
• You chose the correct passengers.
• You selected the truthful reason.
• You uploaded readable documents.
• The expected refund is acceptable.
• You understand that the cancellation may be irreversible.
• You understand which add-ons will not be returned.

Traveloka specifically advises customers to recheck all information before submitting.

Step 10: Submit the refund request

Select Submit Refund.

Traveloka will provide confirmation when the request has been successfully submitted. It will also send updates through email during the process.

Save:

• Refund request number
• Booking ID
• Screenshot of the estimated amount
• Submission confirmation
• Uploaded documents
• Date and time of submission

These records can be useful when following up.

What refund reasons does Traveloka accept?

The reasons displayed vary according to the airline and fare.

Traveloka’s Help Centre currently identifies the following general categories.

Personal reason or voluntary cancellation

This applies when you voluntarily decide not to travel.

Examples may include:

• Change of plans
• Work conflict
• Personal schedule
• Choosing another flight
• No longer wanting to travel

Traveloka says this reason usually does not require additional documentation. However, the airline’s normal cancellation penalties may apply.

A voluntary cancellation often receives less favourable treatment than an airline-initiated cancellation.

Illness

Choose this reason when an eligible passenger cannot travel because of sickness.

Traveloka says a medical letter is required.

The document should clearly support the reason for being unable to travel. The airline may have specific requirements regarding:

• Doctor’s information
• Date of examination
• Passenger’s name
• Diagnosis or travel restriction
• Hospital or clinic details

Submitting a medical certificate does not automatically guarantee a full refund. The airline still decides according to its policy.

Pregnancy

Pregnancy-related cancellation may require a medical letter.

This may be particularly relevant when a doctor advises the passenger not to fly or the pregnancy no longer meets the airline’s travel rules.

Death of a passenger

Traveloka says an official death certificate issued by a hospital or government authority is required for this category.

Airlines may also have rules regarding cancellation by immediate family members affected by a passenger’s death.

Provide only the documents specifically requested and protect sensitive personal information when possible.

Force majeure

Force majeure generally covers major events beyond the traveller’s control, such as natural disasters or civil unrest.

Traveloka says each airline determines whether evidence is required for this category.

Do not automatically choose force majeure simply because the trip has become inconvenient. Use it only when it genuinely applies.

Airline cancellation or rescheduling

Choose this when the carrier cancels the flight or changes the schedule.

When Traveloka has not yet recorded the change, you may need to upload a screenshot of the airline’s cancellation or rescheduling notice.

This reason can sometimes receive more favourable treatment than a voluntary cancellation, particularly when the change is significant.

Duplicate booking

This applies when you accidentally created two bookings with the same flight details.

Traveloka may require the booking ID of the reservation you want refunded.

Do not use this reason merely because you later purchased a more convenient ticket. The bookings normally need to qualify as duplicates under the airline’s rules.

How to request a refund when the airline cancels the flight

An airline-initiated cancellation is different from voluntarily deciding not to travel.

Traveloka’s current process is:

1. Sign in using the account connected to the booking.
2. Open the e-ticket under My Booking.
3. Select Refund.
4. Review the refund policy and estimated amount.
5. Select Cancelled by Airline as the reason.
6. Add the required details and documents.
7. Submit the request.

Traveloka then reviews the submission and forwards it to the airline.

The estimated amount is still subject to the airline’s final review.

Do not cancel voluntarily before checking your options

When the airline changes or cancels your flight, avoid immediately submitting the request under personal reason.

First, check whether Traveloka or the carrier offers:

• Free rescheduling
• Alternative flight
• Full refund
• Partial refund
• Travel voucher
• Flight credit

Selecting the wrong reason can potentially cause your request to be assessed under less favourable voluntary-cancellation rules.

Keep proof of the cancellation

Save:

• Airline email
• SMS notice
• Traveloka notification
• Screenshot from the airline website
• Airport announcement
• Updated itinerary

Traveloka may request proof when the airline change has not yet appeared in its system.

How much money will you receive?

There is no universal Traveloka refund percentage.

The amount depends mainly on:

• Airline
• Fare class
• Ticket conditions
• Refund reason
• Time of submission
• Used or unused portions
• Applicable penalties
• Traveloka fees
• Coupons or points used
• Non-refundable services

Traveloka says the closer the request is submitted to departure, the smaller the refund may be under the airline’s policy.

Possible deductions

Traveloka identifies the following items as possible non-refundable amounts or deductions:

• Service fees
• Discount coupons
• Traveloka Points
• Bank-transfer charges
• Airline cancellation fees
• Traveloka refund fees

The platform displays estimated deductions while you are submitting the request.

Simple refund example

Suppose you paid ₱8,000 for a flight.

The estimate shows:

Item	Amount
Amount paid	₱8,000
Airline cancellation penalty	−₱2,000
Non-refundable service fee	−₱500
Estimated refund	₱5,500

In this example, cancelling the ticket does not return the complete ₱8,000.

The actual calculation will depend on what Traveloka displays for your specific booking.

Why is the refund lower than the ticket price?

A flight transaction can contain several components:

• Base fare
• Taxes
• Airline fees
• Traveloka fees
• Baggage
• Meals
• Seat selection
• Insurance
• Coupon discounts
• Other add-ons

Not every component follows the same refund rule.

For example, a fare may be partly refundable while an optional service is non-refundable.

Traveloka’s Help Centre says extra baggage for Flight + Hotel bookings cannot be refunded or rescheduled.

Always review each component rather than assuming the entire payment will be returned.

What happens to Traveloka coupons and points?

Traveloka says coupons and Traveloka Points can be deducted when calculating a flight refund.

This means you should not assume that a coupon will be returned for reuse after cancellation.

For example:

Item	Amount
Original ticket value	₱6,000
Traveloka coupon	−₱800
Amount paid	₱5,200

The refund will generally be calculated using the applicable paid amount and refund policy—not by pretending you paid the original ₱6,000.

Traveloka also says refunds for bookings paid using points may be returned as Traveloka Points, depending on the applicable method.

Where will the refund be sent?

Traveloka says the refund method depends on how the booking was originally paid and the airline’s policy.

Possible methods include:

• Original payment method
• Credit card
• Bank account
• Travel voucher
• Traveloka Points
• PayLater balance in supported markets

A travel voucher may be issued in certain airline-change situations and may need to be used with the same carrier within its validity period.

For Philippine customers, Traveloka’s current payment guide states that credit and debit cards are its available platform payment method. A normal eligible refund for a card purchase would therefore generally be routed according to the applicable card-refund process.

The exact method will be displayed or determined during your request.

How long does a Traveloka flight refund take?

There is no single processing period for every ticket.

Traveloka says the overall duration depends on the airline’s policy and procedures. The process may begin immediately after submission or, for some bookings, after the original departure date.

The refund process generally involves four stages.

Stage 1: Traveloka sends the request to the airline

After receiving your submission, Traveloka forwards it to the airline for review.

Stage 2: The airline reviews the request

The airline checks:

• Ticket rules
• Cancellation reason
• Supporting documents
• Refundable amount
• Applicable penalties

The time needed can vary significantly between airlines.

Stage 3: The approved amount is processed

After approval, the airline processes the refundable amount and sends the necessary settlement to Traveloka. Traveloka then verifies and processes it for the customer.

Stage 4: The money is sent to you

Traveloka says that once the refund reaches the final on the way to you stage, it should be reflected in the selected payment method within 14 working days.

This 14-working-day period refers to the final transfer stage. It does not necessarily mean the entire process—from initial submission to final credit—will always finish within 14 working days.

The airline review can take additional time.

Why is the refund taking longer than expected?

Traveloka identifies several common causes.

Airline processing time

Every airline has its own internal refund procedures. Some process requests quickly, while others may take several weeks.

High volume of refund requests

Processing may slow down during:

• Major weather disruptions
• Airline operational problems
• Airport closures
• Peak travel periods
• Large-scale cancellations

Traveloka and the airline may receive unusually high numbers of requests during these events.

Bank or payment processing

Even after approval, a bank or card provider may need several days to post the credit.

Missing or unclear documents

An unreadable medical letter, missing airline notice, or incomplete account detail can delay review.

Incorrect refund reason

Selecting a reason that does not match the supporting document may require additional verification.

Airline approval is still pending

Traveloka cannot complete the refund until the carrier processes or approves the applicable request.

How to check your Traveloka refund status

You do not have to depend only on email updates.

Traveloka allows you to track the request through its app or website.

Using the Traveloka app

1. Open the app.
2. Select Bookings.
3. Scroll to Your Refunds.
4. Select the relevant booking.
5. Review the current status, progress, and details.

Traveloka says the refund page will indicate whether the request remains in progress or has been completed.

Using the Traveloka website

1. Sign in.
2. Open your profile.
3. Select Refund.
4. Choose the appropriate status tab.
5. Open the individual request for complete details.

For an ongoing request, select the In Progress tab.

What do common refund statuses mean?

The exact wording may vary, but you may encounter stages such as:

Submitted

Traveloka has received your request.

Under review

Traveloka or the airline is checking the booking, policy, and documents.

Sent to airline

The request is awaiting the carrier’s review or response.

Approved

The refund has been accepted, although the money may not yet have reached your account.

Processing payment

The approved amount is being prepared or transferred.

On the way

The payment has entered the final transfer stage.

Completed

Traveloka has completed its refund process.

Rejected or unsuccessful

The request did not qualify under the airline’s rules or had unresolved requirements.

Always open the detailed status page because it may contain specific instructions or requests for additional information.

What should you do when the refund is delayed?

First, check whether the estimated deadline has actually passed.

Remember that:

• Weekends may not count as working days.
• Public holidays may affect banks and airlines.
• Airline review time can come before the final bank-processing period.
• A completed Traveloka status may still require bank posting time.

When the displayed timeframe has passed:

1. Open the refund details.
2. Take a screenshot of the current status.
3. Record the date of submission.
4. Check your card statement.
5. Contact Traveloka through the official app or website.
6. Provide the booking and refund reference.
7. Ask whether the request is waiting for the airline, Traveloka, or your bank.

Traveloka advises customers to contact its support team when a refund takes longer than the estimated period.

Can you request a refund after the flight departure?

Possibly, but this depends on the airline’s ticket-validity rules.

Traveloka says flight-refund requests must be submitted within the ticket’s validity period, which varies by airline. Refunds are no longer available after that validity period has expired.

A delayed request may also result in:

• Lower refundable amount
• No-show penalty
• Loss of fare
• Limited refundable taxes
• Rejection

Do not wait until after departure when you already know you will not travel.

Can you request a refund after checking in?

Traveloka states that tickets are considered invalid for a standard refund once the passenger has checked in, whether online or at the airport counter.

Therefore, do not check in when you are already planning to cancel and request a refund.

Checking in can signal that you intend to use the ticket and may remove the refund option from Traveloka’s standard process.

What if the ticket is non-refundable?

A non-refundable ticket usually means you are not entitled to recover the fare for an ordinary voluntary cancellation.

However, you can still check whether:

• Certain taxes are refundable
• Rescheduling is allowed
• The airline offers a special exception
• The airline cancelled or significantly changed the flight
• Your situation qualifies under illness, death, force majeure, or another recognized category
• You purchased an eligible refund-protection add-on

Traveloka suggests checking whether rescheduling is available when a flight cannot be refunded.

Do not assume that customer service can simply override a non-refundable fare. Exceptions remain subject to the airline’s policy.

Should you cancel or reschedule instead?

Before cancelling, compare the cost of both options.

Refund may be better when:

• You no longer plan to travel.
• The airline cancelled the flight.
• Your trip has been abandoned.
• The estimated refund is reasonable.
• A new ticket is much cheaper.
• You qualify for a special cancellation exception.

Rescheduling may be better when:

• You still intend to take the trip.
• The ticket is non-refundable.
• The change fee is lower than the cancellation loss.
• The airline offers free rebooking.
• You can use the same route on a later date.

Remember that rescheduling can involve:

• Airline change fee
• Fare difference
• Traveloka handling fee
• New baggage or seat costs

Compare the final amount before deciding.

Traveloka Refund Okay

Traveloka currently advertises an optional product called Refund Okay on its Philippine website.

For eligible bookings, it offers up to 80% of the flight fare back when the customer cancels for any reason no later than 24 hours before the scheduled departure. It must be purchased together with the original ticket, and the Refund Okay fee itself is non-refundable.

Important conditions include:

• It must be added when buying the ticket.
• It cannot be purchased later.
• The request must be submitted at least 24 hours before departure.
• It covers up to the stated percentage and applicable limits.
• The fee is non-refundable.
• Rescheduling the original ticket voids the protection for the new flight.
• Requests submitted less than 24 hours before departure fall under the airline’s standard policy.

Availability may depend on the specific route and booking. Check whether it appears during your own checkout rather than assuming every ticket qualifies.

Common refund mistakes to avoid

Selecting the wrong reason

Do not choose personal reason when the airline actually cancelled the flight.

Checking in before requesting a refund

Traveloka says checked-in tickets are no longer valid for its standard refund process.

Waiting until the last minute

The closer you get to departure, the smaller the refundable amount may become.

Assuming the estimate is guaranteed

The airline may still review and adjust the final amount.

Uploading unclear documents

Make sure every name, date, signature, and issuing institution is readable.

Cancelling the entire booking by accident

Check the selected passengers and flight segments.

Expecting promo codes to be returned

Coupons may be deducted and may not be reusable after cancellation.

Expecting baggage and add-ons to be refunded automatically

Additional services can have separate policies.

Booking another flight too early

When an airline changes your flight, review its free alternatives before spending money on a replacement.

Contacting the airline and Traveloka at the same time

Making conflicting requests through different channels can create confusion.

When the booking was made through Traveloka, start with the Traveloka booking-management process unless the airline specifically instructs you otherwise.

Traveloka refund checklist

Before submitting, prepare:

Item	Why you need it
Traveloka account	Required to access the refund function
Booking ID	Identifies the reservation
E-ticket	Confirms the passenger and flight
Refund reason	Determines eligibility and estimate
Airline notice	Needed for some cancellation or schedule-change cases
Medical document	May be needed for illness or pregnancy
Death certificate	Required for passenger-death requests
Duplicate booking ID	Needed for duplicate reservations
Payment details	Helps identify the original transaction
Bank details	May be required for selected refund methods
Screenshots	Useful for tracking and follow-up

Before pressing Submit Refund, check:

• Correct passenger
• Correct flight
• Correct segment
• Correct reason
• Complete documents
• Estimated refund
• Applicable fees
• Refund method
• Estimated processing time

Frequently asked questions

Can I cancel any Traveloka flight?

You may submit a request only when the refund option and applicable reason are available for the booking. Eligibility depends on the airline and fare policy.

Will Traveloka give me a full refund?

Not necessarily. A ticket can be fully refundable, partially refundable, or non-refundable. Airline and Traveloka fees may be deducted.

How do I cancel my Traveloka flight?

Sign in, open Bookings, select the e-ticket, choose Refund, review the eligibility and estimate, complete the required information, upload documents when necessary, and submit the request.

How do I know how much I will receive?

Select the correct refund reason in the Refund section. Traveloka will display an estimated amount after applicable refund fees.

Can I cancel because I changed my mind?

You may select personal reason when it is available, but the airline’s voluntary-cancellation policy and penalties will apply. Traveloka says this reason usually does not require a supporting document.

What happens when the airline cancels my flight?

Select Cancelled by Airline as the refund reason and upload supporting proof when required. Traveloka reviews the request and forwards it to the carrier.

How long does a Traveloka refund take?

The complete period depends on the airline. Once the refund reaches Traveloka’s final transfer stage, the amount should appear in the selected payment method within 14 working days.

Where can I check my refund status?

In the app, open Bookings and select Your Refunds. On the website, open your profile and choose the Refund menu.

Will the refund return to my credit card?

Traveloka says refunds commonly return to the original payment method. The exact method can also depend on the airline and may include a voucher or Traveloka Points in eligible cases.

Can I get my promo code back?

Do not assume so. Traveloka lists discount coupons among the possible deductions or non-refundable items.

Can I refund baggage?

Baggage and other facilities can have separate conditions. Traveloka specifically says extra baggage attached to a Flight + Hotel booking cannot be refunded or rescheduled.

Can I request a refund after online check-in?

Traveloka says a ticket is generally no longer valid for its standard refund process once the passenger has checked in online or at the airport.

Can I request a refund after the flight date?

Possibly, provided the request remains within the airline’s ticket-validity period. Delaying the request can reduce the amount or make the ticket ineligible.

What if my ticket is non-refundable?

Check whether rescheduling is available or whether an airline cancellation, major schedule change, documented emergency, or optional refund-protection product creates another eligible path.

Should I contact the airline or Traveloka?

For a booking made through Traveloka, start with the refund function in your Traveloka account. Traveloka will forward eligible requests to the airline.

Final thoughts

Getting a Traveloka flight refund is possible, but the outcome depends heavily on the ticket you purchased and the reason you are cancelling.

The most important thing to remember is that a cancellation does not automatically mean a full refund.

Before submitting anything:

• Check the ticket policy.
• Choose the correct refund reason.
• Review the estimated amount.
• Understand the deductions.
• Upload complete documents.
• Avoid checking in.
• Submit before the applicable deadline.
• Save screenshots and reference numbers.

When the airline cancels or significantly changes your flight, do not rush to cancel it under a personal reason. Check whether you qualify for free rescheduling, a special airline policy, or a more favourable refund.

When you are cancelling voluntarily, compare the refund estimate with the cost of rescheduling. Sometimes moving the flight is a better financial decision than cancelling it completely.

Finally, be patient but continue monitoring the request.

Traveloka lets you track the refund through its app and website, while the complete process may involve Traveloka, the airline, your payment provider, and your bank.

Understanding each stage will not make the waiting instant, but it will help you know where your money is and what to do when the refund takes longer than expected.