Finding a hotel online is easy. Choosing the right hotel, however, can take a little more work.

You may find two rooms at the same property with completely different prices. One includes breakfast and free cancellation, while the other is cheaper but non-refundable. Another room may require immediate payment, while a Pay at Hotel option lets you settle the bill when you arrive.

The differences may not seem important when you are excited about your trip, but they can become expensive when your plans change.

That is why you should never book a hotel based only on the first price you see.

Traveloka allows travellers to search for hotels, resorts, hostels, apartments, villas, homestays, and other accommodations in the Philippines and overseas. You can compare prices, locations, guest reviews, facilities, room types, cancellation policies, and payment arrangements through its website or mobile application.

In this complete guide, I will show you how to book a hotel on Traveloka step by step. We will also discuss how to compare rooms, understand cancellation policies, use Pay at Hotel, apply promo codes, request special arrangements, receive your voucher, and check in successfully.

Traveloka hotel booking at a glance

The basic booking process is straightforward:

1. Open the Hotels section.
2. Enter your destination and travel dates.
3. Add the number of guests and rooms.
4. Search and compare properties.
5. Select a hotel and room.
6. Enter the guest and contact details.
7. Review the cancellation and payment conditions.
8. Apply an eligible promo code.
9. Complete the payment or confirm a Pay at Hotel reservation.
10. Wait for the hotel voucher.
11. Present the voucher and required identification during check-in.

Traveloka‘s official booking guide follows the same general flow: search for a destination, choose a hotel and room, enter the contact information, review the booking, complete payment, and receive the hotel voucher by email.

What kinds of accommodations can you book?

Traveloka’s accommodation inventory can include:

• Hotels
• Resorts
• Hostels
• Guest houses
• Homestays
• Villas
• Apartments
• Serviced residences
• Campsites
• Vacation rentals
• Budget accommodations
• Luxury properties

The available property types depend on the destination and travel dates. Traveloka says customers can search among hotels, villas, apartments, resorts, hostels, homestays, and other accommodation categories worldwide.

What should you prepare before booking?

Before opening the Traveloka app, prepare the following:

• Destination
• Check-in date
• Check-out date
• Number of adults
• Number and ages of children
• Number of rooms
• Preferred location
• Maximum budget
• Required facilities
• Guest’s complete legal name
• Active email address
• Working mobile number
• Payment card, when paying online
• Traveloka promo code, when available

You should also decide which features are essential.

For example, do you need:

• Free parking?
• Breakfast?
• Swimming pool?
• Strong Wi-Fi?
• Kitchen?
• Airport transfer?
• Pet-friendly accommodation?
• Family room?
• Elevator?
• Accessible room?
• Twenty-four-hour reception?
• Free cancellation?
• Pay at Hotel?

Making a short list before searching can prevent you from choosing an attractive hotel that does not actually meet your needs.

How to book a hotel on Traveloka

You can book through the:

• Traveloka website
• Traveloka Android application
• Traveloka iPhone application
• Mobile website

The design may differ slightly between platforms, but the general steps are the same.

Step 1: Open Traveloka and select Hotels

Open the official Traveloka website or application.

From the homepage, select Hotels.

Do not accidentally choose Apartments, Villas, Flight + Hotel, or another category unless that is the product you actually want.

Traveloka’s terms explain that its accommodation category can include hotels, resorts, apartments, villas, homestays, budget hotels, and related accommodation services. Most properties are supplied and operated by third-party accommodation providers rather than Traveloka itself.

Step 2: Enter your destination

Type the city, province, tourist destination, hotel name, or landmark where you want to stay.

For example:

• Manila
• Tagaytay
• Boracay
• Cebu City
• General Trias
• Baguio
• El Nido
• Bangkok
• Tokyo
• Singapore

When you already know the exact property, enter the hotel name.

When you are still comparing options, search using the destination and narrow the results later.

Be specific about the location

A hotel may advertise itself as being in a well-known destination even when it is located far from the attractions you intend to visit.

For example, a property listed under Manila may be far from:

• Ninoy Aquino International Airport
• Mall of Asia
• Intramuros
• Makati
• Bonifacio Global City
• Bus terminals
• Cruise ports

Before booking, open the map and check the actual location.

Consider:

• Distance from the airport
• Distance from attractions
• Public transportation
• Traffic conditions
• Safety of the surrounding area
• Nearby restaurants
• Convenience stores
• Parking
• Accessibility at night

A cheaper hotel far from your itinerary may cost more after transportation expenses are included.

Step 3: Select the check-in and check-out dates

Choose the date you will arrive and the date you will leave.

Review the:

• Day
• Month
• Year
• Number of nights

A common mistake is choosing the correct day but the wrong month.

For example, a traveller who intends to stay from September 10 to September 12 may accidentally select October 10 to October 12.

Understand how hotel nights are counted

A hotel stay from August 10 to August 12 normally means:

• Check-in: August 10
• Overnight stay: August 10
• Overnight stay: August 11
• Check-out: August 12
• Total: Two nights

You are not normally charged for August 12 as a third night because you leave that day.

Check your flight schedule

When arriving on an overnight flight, make sure the hotel date matches the actual calendar date when you will reach the property.

For example, a flight that departs Manila at 11:00 p.m. on August 10 and arrives in Bangkok at 1:30 a.m. on August 11 requires a hotel booking beginning on August 11—unless you want the room available immediately upon arrival and the hotel’s check-in policy requires booking the previous night.

Always compare the flight’s arrival date with the hotel’s check-in date.

Step 4: Enter the number of guests and rooms

Add the correct number of:

• Adults
• Children
• Rooms

When travelling with children, enter their actual ages when requested.

Hotels have different policies regarding:

• Maximum room occupancy
• Children staying free
• Breakfast charges
• Extra beds
• Cribs
• Sofa beds
• Sharing existing beds
• Minimum check-in age

Do not book a room for two adults when four people will actually stay.

The property may:

• Refuse check-in
• Require another room
• Charge an extra-person fee
• Charge for additional breakfast
• Require an extra bed
• Limit the number of guests for safety reasons

Booking multiple rooms

When you need several rooms, check whether Traveloka allows you to select the same room type for all rooms or different room categories.

Make sure the primary guest’s name and contact information are correct. For group travel, it can also be helpful to contact the hotel before arrival and provide the names of the guests assigned to each room.

Step 5: Add your preferences

Traveloka’s search process may allow you to indicate preferences such as:

• Star rating
• Price range
• Pay at Hotel
• Property type
• Guest rating
• Facilities
• Location

Traveloka’s official hotel-booking instructions specifically mention preferences such as star rating, price, and Pay at Hotel before starting the search.

You do not have to select every preference immediately. You can use the filters after the results appear.

Step 6: Search for available hotels

Select Search.

Traveloka will display accommodations available for your selected destination, dates, and number of guests.

The results may show:

• Hotel name
• Property photo
• Star rating
• Guest rating
• Location
• Distance from landmarks
• Starting room price
• Available facilities
• Cancellation label
• Breakfast inclusion
• Pay at Hotel label
• Promotional discount

Prices and availability can change as rooms are sold.

A room displayed during your initial search is not guaranteed until the booking has been successfully confirmed.

Step 7: Use the filters

Traveloka allows customers to narrow hotel results using categories such as price, rating, facilities, popularity, and location.

Useful filters may include:

Price range

Set a maximum nightly or total budget.

Remember that the cheapest room may have stricter cancellation conditions or fewer inclusions.

Guest rating

Guest ratings can help identify properties that consistently perform well.

A two-star hotel with excellent guest reviews may provide a better experience than a poorly reviewed four-star property.

Star rating

Star classifications can give you a general idea of the property’s service level and facilities, but standards differ by country and destination.

Do not rely on stars alone.

Property type

You may be able to filter for:

• Hotel
• Resort
• Hostel
• Apartment
• Villa
• Homestay
• Guest house

Facilities

Possible facility filters include:

• Swimming pool
• Parking
• Restaurant
• Wi-Fi
• Fitness centre
• Spa
• Elevator
• Air conditioning
• Front desk
• Airport transfer

Meal inclusion

You may be able to search for rooms with breakfast.

Check whether breakfast is included for every registered guest or only for a certain number of people.

Free cancellation

Use this filter when your plans may change.

Traveloka says properties and room types offering free cancellation may display a corresponding label. A free-cancellation room remains refundable only when the cancellation is submitted within the stated period.

Pay at Hotel

Use this filter when you prefer to reserve the room now and pay at the property.

Traveloka says eligible properties may display a Pay at Hotel Available label and can be found using the corresponding filter.

Step 8: Sort the results

Depending on the platform, Traveloka may allow you to sort hotels by:

• Recommended
• Lowest price
• Highest price
• Guest rating
• Popularity
• Distance

Sorting by lowest price can help you find budget accommodation, but open the hotel details before deciding.

A low starting price may apply only to:

• A small room
• A shared bathroom
• A non-refundable rate
• A room without breakfast
• A room for one guest
• Limited dates
• A promotional rate
• A room with no window

Step 9: Open the hotel listing

Select a property that interests you.

Review the complete listing rather than booking directly from the search page.

The hotel page may contain:

• Property description
• Photos
• Address
• Map
• Facilities
• Room categories
• Guest ratings
• Guest reviews
• Check-in and check-out rules
• Child policy
• Breakfast information
• Parking information
• Cancellation conditions
• Nearby attractions
• Special property rules

Check the photos carefully

Look at photographs of:

• Bedroom
• Bathroom
• Lobby
• Swimming pool
• Restaurant
• Exterior
• View
• Parking area
• Fitness centre
• Shared spaces

Make sure the room photographs correspond to the room type you intend to reserve.

Pictures of a luxury suite do not mean the least expensive standard room will look the same.

Read recent guest reviews

Guest reviews can provide information that is not always obvious from the official description.

Look for repeated comments about:

• Cleanliness
• Noise
• Wi-Fi
• Air conditioning
• Water pressure
• Staff service
• Bed comfort
• Location
• Breakfast
• Parking
• Elevator
• Room size
• Actual condition of the property

Do not base your decision on one extremely positive or negative review.

Look for patterns across several recent reviews.

Check the map

Confirm that the map marker matches the location you expect.

You may also search the address using another mapping application to check:

• Walking routes
• Public transportation
• Travel time
• Nearby establishments
• Street accessibility

Step 10: Review the hotel policies

Before selecting a room, read the property rules.

These may include:

• Standard check-in time
• Standard check-out time
• Minimum guest age
• Identification requirement
• Security deposit
• Smoking policy
• Pet policy
• Child policy
• Extra-bed policy
• Visitor policy
• Quiet hours
• Local taxes
• Resort fees
• Parking charges

A low room price may not include every charge collected by the property.

For an international booking, the hotel may collect:

• City tax
• Tourism tax
• Security deposit
• Resort fee
• Local service fee
• Incidental deposit

Read the booking summary and voucher so you know which amounts have already been paid and which may still be collected during check-in.

Step 11: Select a room

Choose Select Room or a similar button.

Traveloka will display the room categories available for your dates.

Possible room types include:

• Standard room
• Deluxe room
• Superior room
• Family room
• Suite
• Studio
• Dormitory bed
• Apartment
• Villa
• Room with balcony
• Ocean-view room
• City-view room

The room name alone is not enough. Open the complete details.

Step 12: Compare room offers carefully

The same room type may appear several times with different prices.

This can happen because one offer includes:

• Breakfast
• Free cancellation
• Pay at Hotel
• Flexible rescheduling
• Larger occupancy
• Different bed type
• Different payment deadline
• Member discount
• Promotional rate

Another offer may be cheaper because it is:

• Non-refundable
• Room only
• Limited to fewer guests
• Prepaid
• Without a view
• Without an extra bed

Use a comparison table in your mind:

Room offer	Price	Breakfast	Cancellation	Payment
Offer A	₱3,500	Included	Free until August 10	Pay now
Offer B	₱3,000	Not included	Non-refundable	Pay now
Offer C	₱3,700	Included	Free until August 10	Pay at hotel

Offer B is the cheapest, but it may not be the best value.

When breakfast would cost ₱700 and your travel dates are uncertain, Offer A or C may be the smarter choice.

Step 13: Check the bed type

Possible bed arrangements include:

• One single bed
• Two single beds
• One double bed
• One queen bed
• One king bed
• Bunk beds
• Sofa bed
• Bed assigned at check-in

Do not assume that a room for two people automatically includes one large bed.

A twin room normally has two separate beds. A double room generally has one bed intended for two guests, although terminology can differ by property.

When the exact bed arrangement is important, select a room that guarantees it or submit a special request.

Remember that a request is not the same as a guarantee unless the booking specifically confirms the bed type.

Step 14: Check the occupancy

Confirm how many adults and children the room allows.

A room may accommodate:

• One adult
• Two adults
• Two adults and one child using existing bedding
• Three adults with an extra bed
• Four guests in a family room

The displayed room price may cover only the standard occupancy.

Additional guests may create extra charges for:

• Bed
• Breakfast
• Towels
• Amenities
• Local taxes

Step 15: Understand free cancellation and non-refundable rooms

This is one of the most important parts of hotel booking.

Free cancellation

Traveloka defines free cancellation as a booking that can be refunded when the cancellation is completed within the stated period.

For example:

Free cancellation until August 15 at 5:59 p.m.

When you cancel before that deadline, you may receive the eligible refund.

When you cancel after the deadline, the property may charge:

• First night
• Percentage of the total
• Entire booking
• Another stated penalty

“Free cancellation” does not mean cancellation is free forever.

Non-refundable

Traveloka defines non-refundable as a booking for which no refund is provided when the reservation is cancelled.

A non-refundable room may cost less, but it is risky when:

• Your flight has not been finalized.
• Your visa is still pending.
• Your leave has not been approved.
• Your health is uncertain.
• Your travel companions have not confirmed.
• Your itinerary may change.

Paying slightly more for flexibility can sometimes save you from losing the entire room payment.

Step 16: Check whether the booking can be rescheduled

Some hotel bookings may qualify for Traveloka’s Easy Reschedule feature.

Eligible reservations may allow you to change:

• Check-in date
• Check-out date
• Length of stay
• Room selection

When the replacement booking costs more, Traveloka says you must pay the price difference. Rescheduling availability remains subject to the hotel and room conditions.

Do not assume that every free-cancellation room is automatically reschedulable or that every non-refundable room can be changed.

Check the specific policy shown on your booking.

Step 17: Choose between Pay Now and Pay at Hotel

Depending on the hotel, you may see different payment arrangements.

Pay Now

With Pay Now, you complete the payment through Traveloka during checkout.

Once the payment and reservation are verified, Traveloka sends the voucher.

Pay at Hotel

Pay at Hotel allows you to reserve an eligible room without paying the full room amount in advance. You settle the bill at the property according to the hotel’s instructions. Traveloka says payment may be accepted in cash or by card, depending on the property.

Important: Pay at Hotel may still require a card

Traveloka says a card may be required to confirm or guarantee the booking. The hotel may place a pre-authorization, and a cancellation or no-show fee may be charged when the guest fails to follow the reservation policy.

Therefore, Pay at Hotel does not mean:

• No card is needed
• You can cancel anytime
• You can fail to arrive without a penalty
• The property will always accept cash
• The amount cannot change because of local charges

Read the room conditions carefully.

Step 18: Select the room

Once you have compared the room details, cancellation rules, meals, occupancy, and payment arrangement, select the offer you want.

Traveloka’s official process instructs customers to choose a hotel, tap Select Room, choose the room, and proceed to the contact-information section.

Step 19: Enter the contact details

Traveloka will ask for the booking contact’s information.

This may include:

• Full name
• Email address
• Mobile number

Use an email address and phone number that you can access while travelling.

Traveloka may send:

• Booking confirmation
• Hotel voucher
• Payment confirmation
• Property update
• Cancellation notice
• Special-request response
• Customer-service message

Check the spelling of your email before continuing.

Step 20: Enter the guest information

Enter the primary guest’s name correctly.

The name should match the passport or government-issued identification that will be presented during check-in.

Avoid entering:

• Nickname
• Social-media name
• Incomplete name
• Another person’s name when they will not be present
• Misspelled name

When booking for someone else, check whether Traveloka and the property allow the primary guest to be changed or whether the actual guest’s name can be entered during booking.

Some hotels may require:

• Primary guest to be present
• Matching identification
• Cardholder verification
• Authorization letter
• Copy of the payer’s card or identification

Contact the property when the person paying is different from the person staying.

Step 21: Add a special request

Traveloka allows customers to submit hotel requests during booking or after the voucher has been issued.

During booking, select Add Special Request, choose the request, enter additional details, and continue. After booking, you may open My Booking, select the reservation, and use the same special-request feature. Traveloka says the hotel will process the request and send an email indicating whether it can be fulfilled.

Possible requests may include:

• One large bed
• Twin beds
• High floor
• Low floor
• Quiet room
• Non-smoking room
• Smoking room
• Connecting rooms
• Rooms beside each other
• Beach view
• City view
• Early check-in
• Late check-out
• Extra bed
• Crib
• Airport transfer
• Anniversary arrangement
• Accessibility needs

Special requests are not automatically guaranteed

A request depends on:

• Room availability
• Hotel approval
• Additional payment
• Property policy
• Arrival time

Do not assume that writing “early check-in requested” means the room will definitely be ready in the morning.

When the request is essential, contact the hotel directly and ask for written confirmation.

Traveloka also says breakfast added after voucher issuance should be arranged directly with the property.

Step 22: Review the complete booking

Before payment, stop and review everything.

Hotel details

Confirm:

• Hotel name
• Address
• Destination
• Map location

Stay details

Confirm:

• Check-in date
• Check-out date
• Number of nights
• Number of rooms
• Number of guests

Room details

Confirm:

• Room category
• Bed type
• Occupancy
• Smoking or non-smoking
• View
• Facilities

Meal details

Confirm:

• Breakfast included or excluded
• Number of guests covered
• Other meal inclusions

Policy details

Confirm:

• Free cancellation or non-refundable
• Cancellation deadline
• Rescheduling availability
• No-show policy
• Check-in time
• Minimum check-in age

Payment details

Confirm:

• Pay Now or Pay at Hotel
• Room price
• Taxes and fees
• Promo discount
• Amount due now
• Amount due at the property
• Security deposit
• Other local charges

Guest details

Confirm:

• Primary guest’s legal name
• Email address
• Mobile number
• Special requests

Traveloka specifically instructs customers to review the booking before continuing to payment.

Step 23: Apply a Traveloka promo code

Before paying, look for a coupon or promo-code section.

Enter an eligible code and check whether the final amount changes.

A hotel promo may have conditions such as:

• Minimum booking value
• Maximum discount
• Selected properties
• Selected destinations
• App-only booking
• New-user requirement
• Particular room types
• Specific travel period
• Card requirement
• Limited redemptions

Do not assume that every room at the same hotel accepts the coupon.

A promotional code may work for a prepaid room but not a Pay at Hotel rate—or the other way around—depending on the campaign.

Always check the final amount before paying.

Step 24: Complete the payment

For ordinary Philippine Traveloka checkout, the current dedicated Philippine Help Centre states that the available platform payment method is a credit or debit card. The option applies to Traveloka products across its website and mobile applications.

This is separate from Pay at Hotel, where an eligible property collects the room payment according to the confirmed booking terms.

For card payment, you may need to enter:

• Card number
• Cardholder name
• Expiration date
• CVV
• Billing details
• OTP or bank-app verification

Never share your OTP, CVV, card PIN, Traveloka password, or online-banking password with another person.

Step 25: Wait for confirmation

Do not assume that a card notification alone means the room is confirmed.

Traveloka says that once payment has been received, it sends a confirmation email containing the hotel voucher and itinerary details. The ordinary confirmation process may take around five to 10 minutes, and the confirmed voucher should also appear under My Booking and Purchase List.

For Pay at Hotel reservations, Traveloka’s Philippine guide says the voucher is generally sent to the registered email within an hour or less.

Wait for the actual voucher.

How to know whether your hotel booking is confirmed

Your reservation should be treated as confirmed when:

• You receive the hotel voucher.
• The voucher appears in My Booking.
• The status shows confirmed.
• The booking details appear in Purchase List.
• The property recognizes the reservation when contacted.

Traveloka advises customers who cannot see the voucher to try signing out and signing in again.

A card charge without a voucher may require further checking.

What information should appear on the hotel voucher?

The voucher may include:

• Traveloka booking ID
• Hotel name
• Hotel address
• Primary guest
• Check-in date
• Check-out date
• Number of nights
• Number of rooms
• Room type
• Number of guests
• Meal inclusion
• Payment status
• Cancellation policy
• Special instructions
• Property contact details

Read the voucher immediately.

When something is incorrect, contact Traveloka before the check-in date.

How to find your Traveloka hotel voucher

Traveloka says you can retrieve the hotel voucher by:

1. Signing in to your account.
2. Opening My Booking.
3. Selecting the hotel reservation.
4. Viewing the voucher.

To obtain a receipt, select Send Receipt, enter the email address, and send it. Traveloka also provides an option to send a screenshot or PDF copy by email.

Save the voucher:

• On your phone
• In your email
• As a screenshot
• As a PDF
• In cloud storage
• In printed form when preferred

An offline copy is useful when you arrive without mobile data.

Should you print the voucher?

Traveloka says you may present the hotel voucher directly from your mobile phone, so printing is generally unnecessary.

However, a printed copy can still be useful when:

• Your phone battery is low.
• You are travelling internationally.
• The property has poor internet access.
• You are booking for an older relative.
• The reservation is particularly important.
• You want a backup.

Should you confirm the reservation directly with the hotel?

You do not necessarily need to contact the hotel for every ordinary reservation.

However, reconfirmation can be helpful when:

• The booking is expensive.
• You are travelling internationally.
• You are arriving late.
• You booked several rooms.
• The reservation is for a wedding or special event.
• You requested connecting rooms.
• You need accessibility arrangements.
• You selected Pay at Hotel.
• You booked far in advance.
• Your flight arrives after midnight.

You may send a simple message:

Hello, I have a Traveloka reservation under the name [Guest Name] for [Check-in Date] to [Check-out Date]. Could you please confirm that the booking is showing in your system?

Keep the hotel’s written response.

What should you bring during check-in?

Bring:

• Traveloka hotel voucher
• Passport for an international stay
• Accepted government-issued ID for a domestic stay
• Payment card when required
• Cash or card for a deposit
• Pay at Hotel payment
• Supporting documents for children or additional guests when required
• Written confirmation of special arrangements

Traveloka says the voucher can be presented at reception directly from your phone.

The property may still require identification and a security deposit under its own rules.

What happens during check-in?

At the hotel reception:

1. State the primary guest’s name.
2. Present the Traveloka voucher.
3. Show the required identification.
4. Complete the registration form.
5. Pay the remaining balance when applicable.
6. Provide a deposit when required.
7. Confirm breakfast and other inclusions.
8. Receive the room key.
9. Ask about Wi-Fi, check-out time, and property facilities.

Before leaving reception, clarify:

• Breakfast schedule
• Swimming-pool hours
• Wi-Fi access
• Check-out time
• Deposit-return process
• Parking
• Visitor rules
• Extra charges

What if you will arrive late?

Traveloka says late check-in is generally possible but recommends informing the hotel in advance.

This is important because some hotels may release a room when a guest has not arrived by a certain time.

Contact the property when:

• You will arrive after midnight.
• Your flight is delayed.
• You will miss the standard reception hours.
• The property has no twenty-four-hour front desk.
• You are checking in the next morning.
• You booked Pay at Hotel.

Provide your estimated arrival time and ask the hotel to keep the reservation active.

What is a no-show?

A no-show occurs when you fail to arrive and do not properly cancel or inform the property.

Possible consequences include:

• Full booking charge
• First-night charge
• Loss of the reservation
• Cancellation of remaining nights
• Charge to the guarantee card
• No refund

Pay at Hotel reservations can also carry no-show penalties. Traveloka says a fee may be deducted from the card used to guarantee the booking when the guest fails to arrive.

What if the hotel cannot find your booking?

Stay calm and do not immediately pay for another room.

Try the following:

1. Show the voucher.
2. Confirm the guest name.
3. Confirm the check-in and check-out dates.
4. Ask the receptionist to search using the Traveloka booking ID.
5. Ask whether the reservation is under another supplier reference.
6. Open My Booking and confirm that the status remains active.
7. Contact Traveloka.
8. Ask the hotel for written confirmation when it cannot honour the booking.
9. Keep receipts for any emergency replacement accommodation.

Traveloka’s Hotel Help Centre includes dedicated support for cases in which the receptionist cannot find a confirmed booking or the guest cannot check in.

What if you did not receive the hotel voucher?

First:

1. Check your email inbox.
2. Check spam and junk folders.
3. Open My Booking.
4. Open Purchase List.
5. Sign out and sign in again.
6. Confirm that the payment was successful.
7. Check whether the card charge is pending or posted.
8. Contact Traveloka when the voucher remains unavailable.

Traveloka says ordinary confirmed vouchers may take around five to 10 minutes to appear after payment is received.

Do not immediately book the same room again because the first reservation may still be processing.

How to cancel a Traveloka hotel booking

For a refundable booking:

1. Sign in.
2. Open My Booking.
3. Select the hotel reservation.
4. Scroll to Manage Booking.
5. Select Refund.
6. Review the policy.
7. Enter your password when requested.
8. Select the room or unit.
9. Agree to the terms.
10. Submit the request.

Traveloka says cancellation may involve a fee, the refund is processed after hotel approval, and the stated processing time is generally three to 14 days.

A non-refundable room normally does not provide a refund for voluntary cancellation.

How to reschedule a hotel booking

For an eligible booking:

1. Sign in.
2. Open My Booking.
3. Select the hotel.
4. Open Manage Booking.
5. Select Reschedule.
6. Read the terms.
7. Request the change.
8. Enter the new stay details.
9. Select the new option.
10. Review the price.
11. Pay any difference.

Traveloka says a higher replacement price requires payment of the difference.

Rescheduling does not automatically apply to every property or room.

Important hotel-booking mistakes to avoid

Choosing the wrong date

Check the day, month, year, and number of nights.

Booking the wrong location

Open the map and calculate transportation time.

Looking only at the cheapest room

Check breakfast, cancellation, occupancy, and payment terms.

Ignoring the bed type

Twin beds and double beds are not the same.

Booking for fewer guests

The hotel may charge extra or refuse occupancy.

Assuming breakfast covers everyone

Check the number of included meals.

Ignoring the cancellation deadline

Free cancellation ends at a specific date and time.

Treating Pay at Hotel as penalty-free

A card guarantee, pre-authorization, cancellation fee, or no-show charge may apply.

Assuming a special request is guaranteed

Wait for confirmation from the hotel.

Entering the wrong guest name

The primary guest should generally match the ID shown during check-in.

Expecting early check-in automatically

Early arrival remains subject to room availability and hotel approval.

Forgetting local charges

Some hotels collect deposits, city taxes, resort fees, or incidentals at the property.

Treating payment as confirmation

Wait for the actual voucher.

Failing to inform the hotel about late arrival

The property may classify you as a no-show.

Tips for finding cheaper Traveloka hotels

Compare several dates

Weekday stays may be cheaper than weekends in some destinations.

In business districts, weekends may sometimes be cheaper than weekdays.

Compare the total price

Do not compare only the nightly rate.

Include:

• Taxes
• Fees
• Breakfast
• Parking
• Resort charges
• Transportation
• Extra-person fees
• Deposit
• Foreign-card fees

Compare room-only and breakfast rates

A room with breakfast may be cheaper than purchasing breakfast separately.

However, a room-only rate may be better when you prefer local restaurants.

Use filters

Filter by price, guest rating, facilities, free cancellation, and location. Traveloka’s hotel platform supports filtering by categories such as price, rating, facilities, and popularity.

Check the Traveloka app and website

Promos or rates may differ between platforms.

Apply a coupon

Confirm that the discount appears before payment.

Compare direct booking

Check the hotel’s official website.

Direct booking may offer:

• Lower price
• Free breakfast
• Room upgrade
• Loyalty points
• Better cancellation
• Airport transfer
• Late check-out

Traveloka may still provide better value when the final discounted price is lower.

Consider transportation costs

A hotel near your itinerary may be worth paying slightly more for.

Book flexible rooms when plans are uncertain

The cheapest non-refundable room may become the most expensive option when you cannot travel.

Traveloka hotel-booking checklist

Before searching:

Item	Check
Destination	Correct city or area
Dates	Check-in and check-out confirmed
Guests	Adults and children counted
Rooms	Correct number
Budget	Maximum total prepared
Facilities	Essential requirements listed
Location	Preferred neighbourhood identified

Before payment:

Item	Check
Hotel	Correct property
Address	Convenient location
Dates	Correct day, month, and year
Nights	Correct duration
Room	Correct category
Bed	Correct arrangement
Occupancy	Enough for all guests
Breakfast	Inclusion confirmed
Cancellation	Deadline understood
Reschedule	Eligibility checked
Payment	Pay Now or Pay at Hotel
Local charges	Reviewed
Guest name	Matches identification
Contact details	Correct
Promo	Successfully applied
Final amount	Reviewed

After booking:

Item	Check
Voucher	Received
Booking status	Confirmed
Receipt	Saved
Hotel location	Mapped
Property contact	Saved
Special request	Confirmed
Late arrival	Reported when necessary
Identification	Prepared
Deposit	Budgeted
Offline copy	Downloaded

Frequently asked questions

How do I book a hotel on Traveloka?

Open Hotels, enter your destination, dates, guests, rooms, and preferences, select a property and room, enter the contact details, review the reservation, complete payment, and wait for the voucher.

Do I need a Traveloka account?

An account makes it easier to access My Booking, retrieve the voucher, obtain the receipt, manage changes, and contact support.

What kinds of accommodations are available?

Traveloka lists hotels, resorts, hostels, villas, apartments, homestays, and other accommodation types.

Can I book a hotel without paying immediately?

Selected rooms offer Pay at Hotel. You may still need to provide a card to guarantee the reservation.

Can I pay cash at the hotel?

Some Pay at Hotel properties accept cash, but the accepted payment method depends on the hotel and should be confirmed in the booking conditions.

Will Traveloka charge my card for Pay at Hotel?

The card may be used as a guarantee, and the hotel may place a pre-authorization. A late cancellation or no-show fee may also be charged under the booking policy.

What payment methods are available for regular Traveloka bookings in the Philippines?

As of August 2, 2026, Traveloka’s dedicated Philippine payment article lists credit and debit cards as the available platform payment method.

What does free cancellation mean?

It means you can receive an eligible refund when you cancel within the stated cancellation period.

What does non-refundable mean?

It means the booking does not provide a refund when cancelled under its normal policy.

Can I change my hotel dates?

Eligible reservations may use Traveloka’s hotel rescheduling function. When the new booking costs more, you must pay the difference.

Can I request an early check-in?

Yes, you may submit a special request, but hotel approval and room availability are required.

Can I request a late check-out?

You may request it, but the hotel may decline or charge an additional fee.

Can I add breakfast after booking?

Traveloka advises customers who want to add breakfast after voucher issuance to contact the hotel directly.

Are special requests guaranteed?

No. Traveloka says the hotel processes the request and sends an email indicating whether it can fulfil it.

How long does the voucher take?

Traveloka says an ordinary confirmed booking may take around five to 10 minutes after payment is received. A Pay at Hotel voucher may be sent within an hour or less.

Where can I find my voucher?

Sign in, open My Booking, and select the hotel reservation.

Do I need to print my voucher?

Traveloka says you can present it directly from your phone.

What should I present during check-in?

Bring the Traveloka voucher and the identification required by the property. Pay at Hotel guests should also prepare the applicable payment and any required guarantee or deposit.

Can someone else check in using my booking?

Policies vary. Enter the actual guest’s name during booking or contact Traveloka and the hotel before arrival when the primary guest will be different.

What should I do when I arrive late?

Inform the hotel in advance. Traveloka says late check-in is generally possible but recommends notifying the property.

What happens if I do not arrive?

The property may classify the booking as a no-show and charge the applicable penalty. Pay at Hotel bookings may also carry a no-show charge.

What should I do if the hotel cannot find my booking?

Show the voucher, verify the guest name and dates, ask the receptionist to search using the booking ID, and contact Traveloka when the issue remains unresolved.

Can I cancel my Traveloka hotel?

Yes, when the booking policy allows it. Open My Booking, select Refund under Manage Booking, review the terms, and submit the request.

How long does a hotel refund take?

Traveloka’s current cancellation guide states that refunds are processed after hotel approval and generally take three to 14 days.

Should I compare Traveloka with the hotel’s official website?

Yes. Compare the final price, cancellation policy, breakfast, loyalty benefits, payment terms, and other inclusions before deciding.

Final thoughts

Booking a hotel through Traveloka is generally easy.

You enter your destination, choose your dates, compare properties, select a room, provide the guest information, complete payment, and receive the voucher.

The most important part is not the actual booking process. It is understanding what you are purchasing.

Before paying, check:

• Exact hotel location
• Room type
• Bed arrangement
• Number of guests allowed
• Breakfast inclusion
• Check-in and check-out times
• Cancellation deadline
• Rescheduling conditions
• Pay Now or Pay at Hotel arrangement
• Taxes, fees, and deposits
• Final amount

Do not automatically select the cheapest room.

A slightly more expensive option with breakfast and free cancellation may provide better value than a discounted non-refundable room. Likewise, a hotel near the places you plan to visit may save more money than a cheaper property located far away.

After booking, wait for the confirmed hotel voucher, save an offline copy, and review every detail.

For an important stay, contact the hotel before arrival—especially when you are checking in late, travelling with children, booking several rooms, or requesting a specific bed or accessibility arrangement.

A hotel is more than a place to sleep. It can affect your transportation costs, daily schedule, comfort, and overall travel experience.

Taking a few extra minutes to compare the details before booking can help you find a room that is not only affordable but also practical, flexible, and genuinely suitable for your trip.