AirAsia is often one of the first airlines Filipinos check when looking for affordable flights. Whether you are planning a quick trip to Boracay, visiting family in Cebu, or exploring destinations such as Bangkok, Kuala Lumpur, Taipei, Hanoi, or Bali, there is a good chance that AirAsia will appear among your flight options.
And honestly, it is easy to understand why.
AirAsia regularly offers attractive base fares, especially during seat sales. However, the price you initially see is not always the final amount you will pay. Checked baggage, seat selection, meals, insurance, and other services may be added separately.
That does not necessarily make AirAsia expensive. It simply means that you need to understand how the airline’s low-cost system works.
This complete guide covers the important things Filipino travellers should know about AirAsia, including booking, baggage allowance, check-in procedures, Manila terminal assignments, seat selection, meals, flight changes, refunds, and practical travel tips.
Important note: Airline routes, fees, schedules, and policies can change. The information in this guide is updated as of July 2026, but you should always check your latest itinerary and the official AirAsia MOVE app before travelling.
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What Is AirAsia?
AirAsia is one of the largest low-cost airline groups in Asia. It operates through airlines licensed in Malaysia, Thailand, Indonesia, the Philippines, and Cambodia.
The AirAsia network connects more than 150 destinations and operates more than 250 aircraft across the group. The airline is best known for its budget-friendly fares and its famous slogan, “Now Everyone Can Fly.”
The Philippine carrier is officially known as Philippines AirAsia Inc.
Flights operated by AirAsia Philippines generally use the airline code Z2. For example, a flight number beginning with Z2 is normally operated by the Philippine airline.
You may also see other AirAsia airline codes when travelling from the Philippines, including:
- AK – AirAsia Malaysia
- FD – Thai AirAsia
- QZ – Indonesia AirAsia
- D7 – AirAsia X Malaysia
- XJ – Thai AirAsia X
- KT – AirAsia Cambodia
Knowing the airline code can be useful because baggage rules, terminals, aircraft, and certain travel policies may depend on the operating airline.
Where Does AirAsia Fly From the Philippines?
AirAsia operates domestic and international services from Philippine gateways such as Manila and Cebu.
Its Philippine network commonly includes domestic destinations such as:
- Cebu
- Caticlan for Boracay
- Kalibo
- Iloilo
- Bacolod
- Davao
- Tacloban
- Cagayan de Oro
- Puerto Princesa
- Tagbilaran
International destinations have included cities such as:
- Kuala Lumpur
- Bangkok
- Taipei
- Kaohsiung
- Macao
- Hanoi
- Da Nang
AirAsia Philippines opened new Manila routes to Hanoi and Da Nang in March 2026. The airline also expanded its Cebu hub with flights connecting Cebu to destinations such as Caticlan, Iloilo, Macao, Kuala Lumpur, and Bangkok.
However, airline networks can change quickly. Some routes may be seasonal, suspended, reduced, or operated only on selected days. Do not rely on an old route list when planning your trip. Use the live flight search on the AirAsia website or AirAsia MOVE app to confirm whether your preferred route is currently operating.
What Terminal Does AirAsia Use at NAIA?
This is one of the most important things to check before flying from Manila.
Beginning 29 March 2026, AirAsia moved its international Manila operations to NAIA Terminal 1.
The current general terminal assignments are:
| Type of AirAsia flight | NAIA terminal |
|---|---|
| Domestic flights | NAIA Terminal 2 |
| International flights | NAIA Terminal 1 |
Domestic AirAsia flights continue to operate at Terminal 2, while international flights departing from or arriving in Manila use Terminal 1.
Still, never go to the airport based only on what you remember from a previous trip.
Always check:
- Your updated itinerary
- Your boarding pass
- The AirAsia MOVE app
- Any email or text message sent by the airline
- The airport flight-information display
Terminal assignments can occasionally change for operational reasons.
Avoid going to the wrong terminal
NAIA terminals are in different locations, and transferring between them can take time, especially during heavy traffic.
Before booking a Grab ride, taxi, airport transfer, or private vehicle, tell the driver the exact terminal shown on your latest itinerary.
For example:
- “AirAsia domestic, Terminal 2”
- “AirAsia international, Terminal 1”
Do not simply say “AirAsia terminal” because some drivers may remember an older terminal assignment.
How AirAsia’s Low-Cost System Works
AirAsia follows a low-cost airline model.
Instead of including everything in one expensive ticket, the airline starts with a basic fare and allows passengers to pay for the services they need.
Your base fare may not automatically include:
- Checked baggage
- Advance seat selection
- Meals
- Travel insurance
- Priority boarding
- Flexible flight changes
- Extra cabin baggage
This system can work in your favour when you are travelling light.
For example, a solo traveller carrying only a small backpack may not need checked baggage, a meal, or a preferred seat. That passenger can book the basic fare and keep the total price low.
On the other hand, a family travelling with several suitcases may find that a bundled fare offers better value.
The important thing is to compare the final price, not only the promotional base fare.
Base Fare Versus Final Fare
AirAsia seat-sale advertisements usually highlight the one-way base fare.
The final amount may also include:
- Taxes
- Airport charges
- Government fees
- Fuel or carrier surcharges
- Checked baggage
- Seat-selection fees
- Meals
- Insurance
- Payment-related charges
- Other optional services
Before paying, carefully review the booking summary.
A ₱500 base fare does not automatically mean your entire trip will cost only ₱500. Once taxes and the extras you need are included, the final amount can be considerably higher.
This is normal for low-cost airlines. The key is to know the complete cost before confirming the booking.
AirAsia Fare Bundles
The exact fare bundles offered may depend on your route, operating airline, and travel date.
Low Fare
This is usually the most basic option.
It is designed for passengers who want the cheapest starting fare and prefer to purchase extras individually.
It normally works best for:
- Travellers with cabin baggage only
- Passengers who do not mind a randomly assigned seat
- Short domestic trips
- Travellers who do not need a meal
- People with fixed travel plans
Value Pack Lite
Value Pack Lite is a simplified bundle that may include checked baggage and standard seat selection at a discounted package price.
It can be useful for domestic travellers who need basic extras but do not need a complete premium bundle.
Value Pack
Value Pack may include benefits such as:
- Checked baggage
- Standard seat selection
- A pre-booked meal
- Travel insurance
AirAsia has offered Value Pack on selected international flights, although the exact inclusions and baggage allowance can depend on the route and promotion.
Premium Flex
Premium Flex is intended for travellers who want more flexibility and more inclusions.
Depending on the flight, it may include:
- Seven kilograms of cabin baggage
- Twenty kilograms of checked baggage
- Seat selection
- An inflight meal
- More flexible flight-change conditions
Always read the specific inclusions shown during booking because benefits can vary by airline, route, and aircraft.
How to Book an AirAsia Flight
You can book directly through:
- The AirAsia website
- The AirAsia MOVE app
AirAsia MOVE is the company’s travel-booking platform. Aside from flights, it may also display hotels, airport transfers, activities, and other travel services.
Step 1: Search for your flight
Enter:
- Departure city
- Destination
- Travel date
- One-way or return trip
- Number of passengers
If your dates are flexible, compare several travel dates. Flying on a Tuesday or Wednesday may sometimes be cheaper than travelling on a Friday, Sunday, or holiday weekend.
Step 2: Check the operating airport
Some cities have more than one airport.
Bangkok, for example, may involve Don Mueang rather than Suvarnabhumi. Kuala Lumpur AirAsia flights commonly use Kuala Lumpur International Airport Terminal 2.
Do not assume that every airline uses the same airport.
Step 3: Select your flight
Check more than the fare.
Look at:
- Departure time
- Arrival time
- Total travel time
- Airport
- Operating airline
- Flight number
- Whether the flight is direct or connecting
- Baggage and fare inclusions
A slightly more expensive flight at a convenient time may be a better deal than the cheapest flight departing at an inconvenient hour.
Step 4: Enter passenger details carefully
Your name should match your valid travel document.
For domestic travel, use the name appearing on your accepted government-issued identification.
For international travel, enter your name as it appears on your passport.
Double-check:
- First name
- Middle name, when required
- Surname
- Birth date
- Nationality
- Passport number
- Passport expiry date
A small spelling mistake can create unnecessary problems later. Passenger substitution or transferring a ticket to another person is generally not allowed.
Step 5: Review the add-ons
You may be offered:
- Checked baggage
- Seat selection
- Meals
- Travel insurance
- Extra cabin baggage
- Priority services
- Hotel bookings
- Airport transfers
Do not automatically click through every page. Decide which extras you actually need.
Step 6: Review the final price
Before paying, check:
- Passenger names
- Flight dates
- Flight times
- Airports
- Baggage allowance
- Selected seats
- Meals
- Total amount
Pay particular attention to the travel date when booking late-night or early-morning flights.
Step 7: Save your booking confirmation
After payment, save:
- Your booking number
- Your itinerary
- Your payment confirmation
- Screenshots of important details
Your itinerary confirms that you have a booking, but it is not automatically your boarding pass. You still need to complete check-in before travelling.
AirAsia Cabin-Baggage Allowance
AirAsia passengers are generally allowed to carry two items onboard:
- One cabin bag
- One small personal item
The combined weight of both items must not exceed seven kilograms.
Your personal item may be something like:
- A handbag
- A small backpack
- A laptop bag
- A small camera bag
- A diaper bag
The main cabin bag should normally not exceed:
56 cm × 36 cm × 23 cm
The measurement includes the wheels, handles, and side pockets.
The seven-kilogram allowance is combined
This is where many passengers get confused.
It is not seven kilograms for the cabin suitcase plus another seven kilograms for the personal bag.
Both items together must normally stay within seven kilograms.
For example:
- Cabin suitcase: 5.5 kilograms
- Laptop bag: 1.5 kilograms
- Combined weight: 7 kilograms
That would normally fit the weight allowance.
Does AirAsia weigh cabin baggage?
It can.
Bags may be weighed at the check-in counter, baggage-drop area, boarding gate, or another checkpoint.
Do not assume that your bag will not be checked simply because it was not weighed during a previous flight.
Xtra Carry-On
On eligible flights, passengers may purchase Xtra Carry-On, increasing the combined cabin-baggage allowance to as much as 14 kilograms.
Under the published rules, one of the two bags may weigh up to 10 kilograms, provided that the total remains within the 14-kilogram allowance. Availability depends on the flight.
AirAsia Checked-Baggage Allowance
Checked baggage is generally not included in the cheapest base fare unless your selected bundle or promotion specifically includes it.
AirAsia allows passengers to purchase checked-baggage allowances ranging from 20 kilograms to 60 kilograms, depending on the route and availability.
Is there a limit on the number of checked bags?
AirAsia Philippines states that there is no fixed limit on the number of checked bags, provided that:
- Their combined weight stays within your purchased allowance.
- Each individual bag does not exceed 32 kilograms.
- Every bag complies with the airline’s size and safety rules.
For example, a passenger with a 40-kilogram allowance could potentially check in two 20-kilogram bags. However, one individual 40-kilogram suitcase would not be accepted because each bag must stay within the 32-kilogram safety limit.
Buy baggage before going to the airport
Pre-booking checked baggage is usually cheaper than buying it at the airport.
AirAsia allows passengers to add or upgrade baggage through Manage My Booking or AskBo up to two hours before the scheduled departure, subject to the applicable rules. Airport baggage rates may be considerably higher.
A practical habit is to weigh your suitcase at home before leaving.
Leave a little allowance for:
- Toiletries
- Souvenirs
- Food
- Pasalubong
- Last-minute shopping
Do not pack your bag to exactly 20 kilograms at home and expect every weighing scale to show the same result.
Items That Should Not Go in Checked Baggage
Power banks and spare lithium batteries should not be placed inside checked luggage.
They generally need to remain in your cabin baggage, subject to battery-capacity and airline restrictions. Electronic cigarettes are also subject to strict carriage and usage rules.
Keep valuable and essential items with you, including:
- Passport
- Wallet
- Cash
- Credit and debit cards
- Mobile phone
- Medication
- Laptop
- Camera
- Jewellery
- Keys
- Important documents
Avoid placing anything in your checked bag that you cannot afford to lose or be without for several days.
Free Mobility and Child-Related Equipment
AirAsia Philippines allows several essential mobility items to be checked in without using the passenger’s regular baggage allowance, including:
- Wheelchairs
- Mobility devices
- Crutches
- Walking frames
- Baby strollers
- Buggies
- Prams
Conditions may apply, so passengers requiring assistance should contact the airline and arrive early.
Infants do not normally receive a separate standard baggage allowance, although a stroller or pram being used by the travelling infant or child may be checked in free of charge.
AirAsia Seat Selection
Seat selection is generally optional unless included in your fare bundle.
If you do not purchase a seat, AirAsia may assign one randomly during check-in. Passengers travelling together are not guaranteed to sit beside one another without paid seat selection.
Seat categories can include:
Standard Seat
A regular seat positioned throughout most of the aircraft.
Hot Seat
Hot Seats are normally located near the front or in selected rows. Depending on the aircraft, they may offer additional legroom or quicker exit after landing.
Emergency-Exit-Row Seat
Exit-row seats may provide additional legroom, but passengers must meet safety requirements. Children, pregnant passengers, travellers with reduced mobility, and passengers who cannot assist during an emergency may not be permitted to sit in these rows.
Should you pay for a seat?
Paying for a seat makes sense when:
- You are travelling with children.
- You want to sit beside your companion.
- You prefer a window or aisle seat.
- You want to sit near the front.
- You need more legroom.
- You have a tight connection after landing.
For a short solo trip, accepting a random seat may be perfectly fine.
AirAsia Meals and Drinks
Meals are generally not included in the cheapest fare.
You can usually:
- Pre-order a meal while booking
- Add a meal through Manage My Booking
- Purchase available food or drinks onboard
Pre-ordering is often the better option because it gives you a wider selection and helps ensure your preferred meal is available.
Onboard availability may be limited, and the crew may accept only certain payment methods depending on the flight.
You may generally bring your own simple snacks, subject to airport-security, customs, and destination restrictions. However, consuming outside hot meals onboard may be restricted.
AirAsia Online and Mobile Check-In
For most AirAsia and AirAsia X flights, self-check-in opens 14 days before departure and closes one hour before departure.
Exceptions may apply to certain airports, destinations, passengers, and document-verification requirements.
You can check in through:
- The AirAsia MOVE app
- The AirAsia website
- An airport self-service kiosk, where available
- The airport check-in counter, when required
How to check in through AirAsia MOVE
- Open the AirAsia MOVE app.
- Go to your purchases or bookings.
- Select the flight.
- Tap the check-in option.
- Confirm the passenger details.
- Complete any required travel-document information.
- Save your electronic boarding pass.
Take a screenshot after checking in. This can be useful when mobile data or airport Wi-Fi is unreliable.
Who may need to visit the check-in counter?
Passengers may need counter assistance or document verification when:
- Travelling with restricted or destination-specific documents
- Requiring reduced-mobility assistance
- Travelling alone and below the permitted independent-travel age
- Travelling with a very young infant
- Carrying special equipment
- Required to present a visa or supporting document
- Instructed by the app or airline to report to the counter
AirAsia encourages self-check-in, but completing mobile check-in does not always remove the need for document verification.
AirAsia Check-In Counter Closing Times
Published standard counter times are generally as follows:
| Flight type | Counter opens | Counter closes |
|---|---|---|
| Domestic flight | 2 hours before departure | 45 minutes before departure |
| International short-haul flight | 3 hours before departure | 1 hour before departure |
| International long-haul flight | 4 hours before departure | 1 hour before departure |
These are general rules, and airport-specific exceptions may apply.
The boarding gate normally closes 20 minutes before departure. Once it closes, you may be denied boarding even if the aircraft is still at the gate.
How early should you arrive?
A sensible target is:
- Domestic flight: at least two hours before departure
- International flight: at least three hours before departure
- Peak holiday or long-haul flight: three to four hours before departure
Allow more time during:
- Christmas and New Year
- Holy Week
- Long weekends
- School holidays
- Typhoon season
- Early-morning departure peaks
- Major airport disruptions
Being checked in does not mean you can arrive at the gate whenever you like.
Travel Documents for AirAsia Flights
For domestic flights, bring an accepted, valid government-issued ID.
For international flights, you may need:
- A valid passport
- A visa, when required
- Return or onward ticket
- Accommodation details
- Proof of funds
- Travel insurance, when required
- Arrival form or electronic travel registration
- Other documents required by your destination
Entry rules are established by governments, not by the airline.
Being allowed to book or board a flight does not guarantee entry into another country. Immigration officers make the final admission decision.
Check the official government or embassy requirements for your destination before travelling.
Senior Citizen and PWD Discounts
AirAsia Philippines offers eligible Filipino senior citizens and persons with disabilities a 20% discount and VAT exemption on qualifying domestic flights within the Philippines.
The booking must meet the airline’s requirements, and the discount generally applies when the flight is supplied directly by AirAsia through its official platform. Supporting identification must be presented when required.
The discount may apply differently to the base fare, taxes, fees, and optional add-ons. Review the final booking breakdown instead of assuming that the entire checkout amount will be reduced by 20%.
Travelling While Pregnant
AirAsia has specific requirements based on the passenger’s stage of pregnancy.
A medical certificate may be required, and passengers may be asked to sign a limited-liability statement. Travel may not be accepted beyond the airline’s permitted stage of pregnancy.
Because pregnancy policies can involve individual medical circumstances, consult your doctor and review AirAsia’s current official policy before booking. Bring a medical letter clearly stating the gestational age and expected delivery date when required.
Changing an AirAsia Flight
Most standard bookings allow changes to the flight’s date or time, subject to:
- A change fee
- Any difference between the original and new fare
- Applicable taxes and charges
- The fare’s change deadline
For ordinary bookings, voluntary flight changes are generally not allowed within 48 hours of the scheduled departure.
Premium Flex bookings may permit changes closer to departure, subject to their specific rules and any fare difference.
You can normally request a change through:
- Manage My Booking
- The AirAsia MOVE app
- The AirAsia website
- AskBo
If the new fare is more expensive, you must pay the difference.
If the new fare is cheaper, the difference is generally not refunded.
AirAsia’s One-Time Zero Change Fee
For eligible direct bookings made through the AirAsia website or AirAsia MOVE app beginning 27 April 2026, AirAsia introduced a one-time zero change-fee benefit.
This means you may be able to change the flight date or time once without paying the usual change fee.
However:
- The booking must be eligible.
- The change must normally be made at least 48 hours before departure.
- Any fare difference still applies.
- Taxes and other applicable charges may still apply.
- Third-party or travel-agent bookings may not qualify.
Look for the benefit in your booking instead of assuming it applies automatically to every ticket.
Can You Cancel an AirAsia Booking?
Standard AirAsia bookings are generally non-cancellable and non-refundable when the passenger voluntarily decides not to travel.
That means you should avoid booking until your dates are reasonably certain.
Travel insurance may help in some covered situations, such as a qualifying medical emergency, but approval depends on the insurance policy and supporting documents.
Can You Get a Refund If You Miss the Flight?
Even when the fare itself is non-refundable, a passenger who did not board may request a refund of eligible airport taxes.
The request must generally be submitted within six months after the scheduled departure date. The refund may be provided through an AirAsia Credit Account or the original payment method, subject to the applicable conditions.
Optional services purchased with the ticket are generally not refundable in a voluntary no-show situation.
What Happens If AirAsia Cancels or Reschedules Your Flight?
When AirAsia cancels a flight or makes a qualifying major schedule change, affected passengers may be offered options such as:
- A refund
- An AirAsia Credit Account
- A free move to another available flight
The exact options depend on the operating airline, length and cause of the disruption, route, and applicable passenger-protection rules.
AirAsia normally sends updates to the email address and mobile number entered in the booking.
This is why you should use contact details that you regularly check.
Do not use an old email address or a phone number belonging to someone who is not travelling.
Protect separate bookings
Be careful when booking:
- A separate connecting flight
- A non-refundable hotel
- A tour beginning shortly after arrival
- A bus or ferry connection
- Another airline on a different ticket
Unless the journey is sold as a protected connection, the second provider may not be responsible when your AirAsia flight is delayed.
Leave a generous buffer, especially for international connections.
AirAsia Fly-Thru Connections
AirAsia offers a connecting-flight service called Fly-Thru on eligible itineraries.
A Fly-Thru booking places connecting AirAsia flights under one journey and may include baggage transfer and protection when a qualifying connection is disrupted.
However, not every combination shown online is necessarily a Fly-Thru journey.
Check the itinerary carefully. If you purchase two separate bookings, you may need to:
- Pass through immigration
- Collect your baggage
- Check in again
- Pay another airport tax
- Meet the entry requirements of the transit country
- Accept the risk of missing the second flight
Do not assume that two AirAsia flights automatically create a protected connection.
How to Contact AirAsia Customer Support
AirAsia primarily handles customer-service requests through its digital channels, including AskBo on the AirAsia website and AirAsia MOVE app.
AskBo can assist with matters such as:
- Flight changes
- Baggage purchases
- Seat selection
- Meals
- Refund requests
- Disrupted flights
- Booking retrieval
- Travel notices
When contacting support, prepare:
- Your booking number
- Passenger name
- Flight number
- Travel date
- Email address used for booking
- Screenshots of any error or payment problem
Beware of Fake AirAsia Customer-Service Numbers
Be careful when searching for customer support through Google, Facebook, WhatsApp, or social-media comments.
AirAsia Philippines has warned travellers about fraudulent customer-service accounts and unverified phone numbers. Scammers may ask for:
- Your booking reference
- Credit-card information
- One-time passwords
- Account passwords
- Remote access to your phone
- Payment through an unofficial link
Use only the official AirAsia website, AirAsia MOVE app, verified social pages, and AskBo.
Never give an OTP to someone claiming to be an airline representative.
AirAsia Seat-Sale Tips
AirAsia is well known for seat sales, but getting a genuinely good deal takes more than clicking the first advertisement you see.
Compare the all-in price
Add the baggage, seat, meal, and other services you need before comparing AirAsia with another airline.
A competitor with a higher starting fare may include baggage or a meal, making the total prices closer than expected.
Be flexible with dates
Check several dates before and after your target schedule.
Flights may be more expensive during:
- Fridays
- Sundays
- Paydays
- Long weekends
- Christmas
- Holy Week
- School holidays
- Major festivals and events
Check both one-way and return combinations
Sometimes the cheapest option is:
- AirAsia going to the destination
- Another airline returning home
You do not always need to use the same airline for both directions.
Review the travel period
Seat-sale booking dates and travel dates are different.
A promotion may be available today but apply only to travel several months later.
Check the airport
An attractive fare may use an airport farther from the city centre. Include ground-transport costs when comparing.
Avoid rushing
Seat-sale excitement can lead to mistakes involving names, dates, destinations, and baggage.
Pause before pressing the final payment button.
Practical AirAsia Travel Tips
1. Download the AirAsia MOVE app
Use the app to manage your booking, check in, purchase baggage, receive notices, and retrieve your boarding pass.
2. Take screenshots
Save offline copies of:
- Your itinerary
- Boarding pass
- Baggage allowance
- Hotel booking
- Passport details page
- Travel insurance
- Important addresses
3. Weigh your bags at home
A basic luggage scale can save you from expensive airport charges.
4. Pre-book your baggage
Do not wait until the airport unless absolutely necessary.
5. Bring your own empty water bottle
Airport security may not allow a full bottle through the checkpoint, but you can refill an empty bottle after security where facilities are available.
6. Bring a small snack
Low-cost fares may not include food, and airport meals can be expensive.
7. Wear a light jacket
Aircraft cabins can become cold, especially during late-night flights.
8. Check your terminal again on departure day
Do not depend entirely on an itinerary downloaded several months earlier.
9. Leave enough time for immigration
International departure lines can become lengthy during peak seasons.
10. Keep power banks in your cabin bag
Do not place them in checked baggage.
11. Confirm your baggage after making changes
When changing flights, check whether your baggage, seat, meal, and other add-ons remain attached to the updated itinerary.
12. Use your own contact details
Make sure schedule-change notices go directly to you.
Is AirAsia a Good Airline?
AirAsia can be a very good option when:
- The schedule fits your plans.
- The final price remains competitive.
- You are travelling light.
- You understand the baggage rules.
- You do not need full-service inclusions.
- Your travel dates are reasonably certain.
- You are comfortable managing your booking online.
It may be less suitable when:
- You need a highly flexible or fully refundable ticket.
- You are carrying a large amount of luggage.
- You want free meals and entertainment.
- You need extensive telephone-based customer support.
- Your trip involves several unprotected connections.
- A schedule change would create major financial losses.
No airline is automatically the best choice for every journey.
Compare the complete package: fare, baggage, flight time, airport, connection risk, and flexibility.
Frequently Asked Questions About AirAsia
Is AirAsia a legitimate airline?
Yes. AirAsia is an established low-cost airline group operating through licensed airlines in several Southeast Asian countries, including the Philippines.
What is the airline code of AirAsia Philippines?
The airline code is Z2.
What NAIA terminal does AirAsia use?
AirAsia domestic flights generally use NAIA Terminal 2, while international flights use NAIA Terminal 1 as of 29 March 2026. Always verify your latest itinerary.
Does the cheapest AirAsia fare include checked baggage?
Usually not. Checked baggage must be purchased separately unless it is included in your fare bundle or promotion.
How much cabin baggage can I bring?
The standard allowance is two cabin items with a combined weight of no more than seven kilograms.
Can I bring two seven-kilogram bags?
Not under the standard allowance. The seven-kilogram limit normally applies to both cabin items combined.
Can I buy additional cabin baggage?
Xtra Carry-On may be available on eligible flights, increasing the total allowance to as much as 14 kilograms.
What is the maximum checked-baggage allowance?
Passengers may be able to purchase up to 60 kilograms per journey, depending on the flight. Each individual bag must not exceed 32 kilograms.
Does AirAsia provide free meals?
Meals are generally not included in the cheapest fare. They may be pre-ordered, purchased onboard, or included in certain bundles.
Can I choose my seat for free?
A random seat may be assigned during check-in. Selecting a particular seat usually requires payment unless included in your fare.
When does AirAsia online check-in open?
For most flights, it opens 14 days before departure and closes one hour before departure. Exceptions apply.
Can I change my AirAsia flight?
Date and time changes may be allowed, but fees and fare differences can apply. Standard voluntary changes are generally unavailable within 48 hours of departure.
Are AirAsia tickets refundable?
Standard voluntary cancellations are generally non-refundable. Eligible airport taxes may still be refundable after a no-show when requested within the applicable deadline.
What happens if AirAsia cancels my flight?
Depending on the circumstances, you may be offered a refund, credit account, or free flight change.
Final Thoughts
AirAsia has helped make domestic and international travel more accessible to millions of budget-conscious travellers.
Its affordable fares can be genuinely valuable, particularly when you book during a sale, travel light, and choose only the extras you need.
But the cheapest advertised fare should never be the only factor in your decision.
Before paying, check the final price. Confirm your baggage allowance. Review your airport and terminal. Enter your name correctly. Understand the change and refund conditions. Then check everything again before departure.
Once you understand how AirAsia’s low-cost system works, the experience becomes much easier.
You will know what is included, what costs extra, when to check in, how early to arrive, and how to avoid the most common—and often expensive—travel mistakes.
