How to Download and Register for the Move It App: Complete Guide for New Users

Using Move It for the first time begins with two simple tasks: downloading the correct passenger app and creating an account.

The process should only require your smartphone, an active mobile number, an email address, and an internet connection. However, first-time users may still encounter confusing situations.

You may see several apps with similar names. Your verification code may not arrive immediately. The app may place your pickup pin in the wrong location, or it may ask for permissions you are unsure about granting.

This guide walks you through the entire process—from finding the official Move It app to completing your profile and preparing your account for your first motorcycle taxi booking.

It also explains common registration problems, account-security reminders, privacy settings, and what to do when the app is not working properly.

What is the Move It app?

Move It is a Philippine motorcycle taxi and ride-hailing app that allows passengers to request a rider using their smartphones.

After creating an account, you can use the app to:

• Enter a pickup point and destination
• Check the fare before booking
• Find an available motorcycle taxi rider
• Track the rider’s location
• Contact the rider through the app
• Pay using an available payment method
• Apply eligible promo codes
• Share your trip
• Review completed rides
• Rate your rider
• Report booking or safety concerns

The official app listings also identify features such as real-time ride tracking, protected in-app calls, credit-card payments, detailed receipts, emergency contacts, and post-ride feedback.

Where can you download Move It?

The Move It passenger app is available from the two major official app stores:

• Google Play Store for Android phones
• Apple App Store for iPhones

Move It’s official booking instructions direct passengers to download the app through Google Play or the App Store before registering.

The current passenger-app name is listed as:

Move It: Book a Moto Taxi

The title can be shortened or adjusted slightly following an app update, so it is also important to check the listed developer.

The official developer is:

We-Load Transcargo Corporation

The Google Play listing also identifies the publisher as Move It Philippines and shows more than 10 million downloads as of August 6, 2026.

Make sure you download the passenger app

Move It has different digital tools for passengers and rider-partners.

As a commuter, you need the passenger application—not the Move It Driver app.

Before tapping Install, check the following:

What to check	Correct information
App name	Move It: Book a Moto Taxi
Purpose	Passenger motorcycle taxi bookings
Developer	We-Load Transcargo Corporation
Platform	Google Play or Apple App Store
Country focus	Motorcycle taxi service in the Philippines

Be careful when an app asks you to submit rider documents, motorcycle registration, a professional driver’s licence, or driver-wallet information. You may have downloaded the rider-partner app instead.

Avoid unofficial Move It download websites

Download the application directly from Google Play or Apple’s App Store.

Avoid obtaining an Android APK file from a random website, social-media comment, messaging group, or unfamiliar download page.

An unofficial installation file may be:

• Outdated
• Modified
• Incompatible with your phone
• Designed to collect your personal information
• Missing important security updates
• A fake application using Move It’s name or logo

The Google Play listing shows that the official app was updated on July 29, 2026. Installing through the official store also makes future updates easier to receive.

What you need before registering

Prepare the following before opening the app:

• A smartphone with enough available storage
• An active mobile number
• Access to text messages
• A valid email address
• Mobile data or Wi-Fi
• Location services
• Your correct personal information

You may also eventually need:

• A credit or debit card for card payments
• A supported electronic wallet
• A valid ID for certain account-verification requests
• Supporting documents for a student, senior citizen, or PWD discount
• An emergency contact

Move It’s official instructions identify a valid phone number, email address, and basic personal information as part of passenger registration.

How to download Move It on an Android phone

Follow these steps when using an Android device.

Step 1: Open Google Play Store

Look for the multicoloured Play Store icon on your phone and tap it.

Make sure you are signed in to an active Google account.

Step 2: Search for the app

Enter:

Move It: Book a Moto Taxi

Do not rely only on the app icon because unofficial or similarly named applications may use motorcycle-related images.

Step 3: Check the developer

Open the app page and confirm that the official developer information identifies We-Load Transcargo Corporation or Move It Philippines.

Step 4: Tap Install

Wait for Google Play to download and install the app.

The download time will depend on:

• Your internet speed
• Available phone storage
• Google Play performance
• Your device
• The size of the current app version

Step 5: Open the app

When installation is complete, tap Open.

You can also locate the Move It icon on your home screen or app drawer.

How to download Move It on an iPhone

Follow these steps when using an Apple device.

Step 1: Open the App Store

Tap the blue App Store icon.

Step 2: Search for Move It

Enter:

Move It: Book a Moto Taxi

Step 3: Verify the developer

Check that the listed developer is We-Load Transcargo Corporation.

Step 4: Tap Get

You may need to verify the download using:

• Face ID
• Touch ID
• Your Apple Account password
• Your device passcode

Step 5: Wait for installation

The app’s listed size was approximately 410 MB on the Philippine App Store as of August 6, 2026, although the required storage can change with future updates.

Step 6: Open Move It

Tap Open after installation or select the Move It icon from your home screen.

Is the Move It app free to download?

Yes. The official Move It passenger app is listed as a free download on the Apple App Store, and Google Play provides an Install option without an app-purchase price.

Downloading the app does not mean your rides are free.

You will still need to pay the fare shown for each booking unless a valid voucher or discount covers part of the amount.

Your mobile network may also charge you for the data used to download and operate the application.

How to register for a Move It account

After opening Move It, the app will guide you through account creation.

The appearance of individual screens may change after an update, but the general process should remain similar.

Step 1: Select the registration option

Look for a button such as:

• Sign Up
• Register
• Get Started
• Continue with Mobile Number

Tap the appropriate option for a new passenger account.

Do not choose a rider or driver registration page unless you are applying to become a Move It rider-partner.

Step 2: Enter your active mobile number

Provide a mobile number that:

• Belongs to you
• Can receive text messages
• Is currently active
• Will remain accessible to you
• Has the correct Philippine country code

Your mobile number is important because Move It may use it for:

• Account verification
• Login security
• Trip-related communication
• Support requests
• Safety concerns
• Account recovery

Move It’s official booking guide specifically requires a valid phone number during registration.

Double-check every digit before proceeding. A single incorrect number may send the verification code to someone else or prevent you from completing registration.

Step 3: Enter the verification code

Move It may send a one-time verification code to the mobile number you entered.

When the message arrives:

1. Open your text messages.
2. Find the code from Move It.
3. Return to the app.
4. Enter the code in the correct field.
5. Submit it before it expires.

Some phones may automatically detect and enter the code when SMS permissions and operating-system features allow it.

Never give the code to another person.

A legitimate rider should not need your registration code, password, or one-time password to accept or complete a ride.

Step 4: Enter your email address

Use an email address that you can access.

Your email may be used for:

• Account-related notices
• Receipts
• Customer-support communication
• Security alerts
• Promotional offers when you opt in
• Account recovery

Move It identifies a valid email address as one of the required pieces of basic registration information.

Check your spelling before continuing.

Common email mistakes include:

• Typing gmai.com instead of gmail.com
• Adding an accidental space
• Missing a letter
• Using an old email you can no longer open
• Entering a work email that may later be deactivated

Step 5: Provide your personal information

The app may ask for details such as:

• Full name
• Profile name
• Email address
• Date of birth or other basic information
• Profile photograph
• Emergency-contact details

Enter your real and current information.

Your account name may later be compared with documents when you apply for a passenger discount or submit certain support requests.

Move It’s privacy notice states that it may collect names, contact details, identification information when needed, profile information, and documents supplied for discounts or other services.

Step 6: Read the terms and privacy notice

Before completing registration, the app may ask you to agree to Move It’s terms and privacy policies.

These documents explain topics such as:

• How the service works
• Passenger responsibilities
• Account restrictions
• Payment obligations
• Acceptable behaviour
• Personal-data collection
• Location tracking
• Safety and fraud prevention
• Account suspension or deactivation

Move It may update its terms periodically, and continued use of the platform can be treated as acceptance of updated terms.

You do not need to memorise every sentence, but it is worth understanding the rules that affect your account and bookings.

Step 7: Complete registration

After submitting the required information, the app should create your passenger account.

You may then see the Move It home screen, map, available services, and booking fields.

Move It’s official guide says passengers can begin using the app after completing registration with a valid phone number, email address, and other basic personal information.

What permissions does Move It request?

Move It may request access to certain phone features.

The exact permission prompts depend on your device, operating system, app version, and which services you use.

Location access

Location permission is one of the most important.

Move It uses location information to:

• Detect your current position
• Suggest a pickup point
• Match you with nearby riders
• Track the rider’s arrival
• Follow an ongoing trip
• Support safety features
• Share your live location when you choose to do so

Move It’s privacy notice confirms that the platform may collect precise location data with permission and may use device, location, profile, and trip information for service delivery, fraud prevention, and safety.

You can generally choose an operating-system option such as:

• Allow while using the app
• Allow once
• Do not allow

Selecting “while using the app” is normally the most practical option for booking rides without giving the application unrestricted background access.

Refusing location access may make it difficult or impossible to use important booking features.

Notification access

Notifications can inform you when:

• A rider accepts your booking
• The rider is approaching
• The rider sends a message
• Your trip status changes
• A payment is processed
• A support update is available
• A promotion is offered

You can disable marketing notifications while still receiving essential service messages where your phone and app settings allow it.

Move It’s privacy notice says users may opt out of promotional communications through the relevant unsubscribe option or app preferences, although operational and account-related notices may still be sent.

Camera and photo access

Move It may request camera or photo access when you:

• Add a profile image
• Submit a screenshot
• Upload identification
• Report an incident
• Apply for a discount
• Complete an identity-verification step

Its privacy notice states that identity verification may involve methods such as selfie images, liveness checks, social logins, or verified payment details. These methods may not be required from every passenger at initial registration.

Phone and communication permissions

The app may use communication functions for protected calls or in-app contact between you and your rider.

The official app listings advertise in-app calls that protect mobile numbers, helping users communicate without necessarily exposing their personal number directly.

Emergency-contact access

You may be asked to add an emergency contact for safety features.

When you provide another person’s information, make sure you have their permission.

Move It’s privacy notice says users who provide another individual’s personal information—such as an emergency contact—represent that they have obtained that person’s consent.

Should you allow precise location?

Precise location usually makes the pickup pin more accurate.

Without it, the app may identify only your general area, which can result in:

• An incorrect pickup pin
• A rider going to the wrong gate
• Longer pickup time
• Rider cancellation
• Route confusion
• Difficulty using safety tracking

Even with precise location turned on, always inspect the map manually. GPS may place you across the road, behind a building, or at another entrance.

How to set up your Move It profile

Once registration is complete, open the account or profile section.

Check whether the following information is correct:

• Name
• Mobile number
• Email address
• Profile photograph
• Emergency contact
• Notification preferences
• Saved payment methods
• Privacy preferences

Correct errors before your first booking when possible.

Using your real name can make communication easier, especially in crowded pickup areas where the rider needs to confirm the passenger.

How to add a payment method

Move It may allow you to use cash, an eligible electronic wallet, or a linked credit or debit card.

The available methods can differ by account and app version.

The official app listings confirm that Move It supports in-app credit-card payments.

To add a card, look for an area such as:

• Payments
• Payment Methods
• Wallet
• Account
• Cards

You may need to enter:

• Cardholder’s name
• Card number
• Expiration date
• Security code
• Billing or verification information

Your bank may ask you to complete an additional security step.

Only add a card while using the official Move It app and a secure internet connection.

Avoid entering financial information while connected to an unfamiliar public Wi-Fi network.

Can you register without a credit card?

Yes. A credit card is not required simply to download and register for the app.

Move It supports cash bookings, subject to the payment choices displayed for your route and account. Its official booking instructions identify cash as an available payment option.

You can create your account first and add a cashless method later.

Can you register without GCash?

Yes. You do not need a GCash account merely to create a Move It passenger profile.

GCash may appear as an available payment option, but passengers can select another supported method shown in the app.

What should you do immediately after registering?

Before requesting your first rider, complete this quick checklist.

Check your profile information

Confirm that your name, email, and mobile number are correct.

Turn on location services

Make sure the app can detect your pickup area.

Add an emergency contact

This can be helpful when using trip-sharing and safety tools.

Review your payment method

Check whether the app is set to cash or cashless.

Look at the Offers section

New accounts may receive vouchers or account-specific promotions, although a welcome discount is not guaranteed.

Familiarise yourself with the map

Practice searching for your usual destination without confirming a booking.

Find the Help Centre

Knowing where support is located can save time when you have a trip or payment problem.

The Move It Passenger Help Centre handles concerns involving accounts, previous trips, orders, rewards, and promotions.

Why am I not receiving the verification code?

A delayed or missing code is one of the most common registration problems with mobile apps.

Try the following steps.

Check the mobile number

Make sure every digit is correct and that the Philippine country code is properly selected.

Wait briefly

SMS delivery can be delayed by your mobile network.

Avoid pressing Resend repeatedly within a few seconds because several codes may arrive out of order. Usually, only the latest one will work.

Check your signal

Move to an area with stronger cellular reception.

Wi-Fi alone does not guarantee that an SMS verification message can be received.

Turn airplane mode on and off

This may reconnect your phone to the mobile network.

Restart your phone

A restart can resolve temporary network or messaging problems.

Check blocked messages

Make sure your phone is not blocking unknown or automated senders.

Confirm that the SIM is active

The SIM must be able to receive text messages.

Try again later

The app or mobile network may be experiencing a temporary issue.

When the problem continues, use the official Passenger Help Centre or technical-support channel rather than creating several duplicate accounts. Move It directs technical concerns to its Passenger Help Centre.

Why does Move It say my mobile number is already registered?

This can happen when:

• You previously created an account
• You reinstalled the app
• You changed phones
• You forgot that the number was used before
• A recycled mobile number was connected to an older account
• You accidentally selected Sign Up instead of Log In

Try logging in with the existing number rather than registering again.

Avoid creating duplicate accounts. Move It reviews account activity and may restrict accounts that violate its rules or appear connected to improper booking behaviour. Its consumer code allows action such as temporary or permanent suspension for policy violations.

What if you changed your mobile number?

When you still have access to your old number, check the app’s profile or account settings for an update option.

When you no longer have access, use the Passenger Help Centre and provide enough information to establish that the account belongs to you.

You may be asked for details such as:

• Previous mobile number
• New mobile number
• Registered name
• Registered email address
• Recent trip information
• Supporting identification

Do not create several new profiles unless official support advises you to do so.

What if you entered the wrong email address?

Open your profile and check whether the email can be edited.

When no edit option is available, contact support.

Correcting the email is important because an incorrect address may prevent you from receiving receipts, notices, or account-recovery communication.

Why does the app keep closing?

Try these basic troubleshooting steps:

1. Close Move It completely.
2. Open it again.
3. Restart your phone.
4. Check for an app update.
5. Update your phone’s operating system.
6. Free some storage space.
7. Switch between Wi-Fi and mobile data.
8. Clear the app cache on Android.
9. Reinstall the app when necessary.

Before reinstalling, make sure you still have access to your registered mobile number so you can log back in.

Why is Move It stuck on the loading screen?

Possible causes include:

• Weak internet connection
• Temporary app outage
• Outdated application version
• Disabled location access
• Insufficient phone storage
• Incorrect device date and time
• Background data restrictions
• Battery-saving settings
• VPN or private-network interference

Try using regular mobile data without a VPN, then restart the application.

Do not assume the account has been deleted merely because the home screen is not loading.

Why is my location incorrect?

Your phone’s GPS may be affected by:

• Tall buildings
• Indoor locations
• Weak satellite visibility
• Disabled precise location
• Battery-saving mode
• Outdated map information
• Weak mobile data
• Wi-Fi-based location estimates

Try moving outdoors or closer to an entrance.

You can also manually adjust the pickup pin before booking. Never confirm a ride without checking whether the pin is on the correct side of the road.

Why can’t I find Move It in my app store?

Possible reasons include:

• Your app-store country or region is not set to the Philippines.
• Your device is not compatible with the current version.
• Your operating system is too old.
• Parental or content restrictions are active.
• The app is temporarily unavailable.
• Your company-managed phone blocks app installations.
• Your device does not have enough storage.

Do not solve the problem by downloading an unknown APK.

Use another compatible device or check the official Move It website and support channel.

Can you use Move It on two phones?

Logging in on another device may require a new verification code or security check.

Avoid sharing the account with another person.

Account sharing can create problems involving:

• Passenger identification
• Booking history
• Payments
• Lost-item reports
• Safety investigations
• Discount eligibility
• Account recovery

Move It’s privacy policy also states that it may use device information and identity-verification measures to detect fraud, unsafe activity, or unauthorised account use.

Can someone else create an account using your number?

Never give another person a verification code sent to your phone.

Possession of the code may allow someone to attempt to register or access an account using your mobile number.

When you receive a code you did not request:

• Do not share it.
• Do not click unfamiliar links.
• Do not reply to the sender.
• Check whether your Move It account remains secure.
• Contact support when suspicious activity continues.

How to protect your Move It account

Keep verification codes private

Move It riders do not need your login code to accept a booking.

Use your own mobile number

Avoid registering with a borrowed SIM card.

Keep your email secure

Use an email account with a strong password and recovery options.

Do not share the account

Friends and strangers should create their own passenger profiles.

Check your payment history

Review completed rides and cashless transactions regularly.

Use only in-app communication

Avoid moving conversations to an unknown messaging account without a valid reason.

Do not install modified apps

Move It prohibits the use of unauthorised modified applications within its platform ecosystem.

Log out of old devices

Do this when selling, giving away, or losing a phone.

Report suspicious bookings

Open Activity and look for trips you do not recognise.

What information does Move It collect?

Move It’s privacy notice says the company may collect information that passengers provide during registration and use of the service, including:

• Name and contact details
• Identification information when required
• Profile information
• Location data
• Payment and transaction information
• App-usage information
• Device details
• GPS information
• Support messages
• Information submitted for discounts or insurance claims

The platform may also use identity-verification methods such as selfie images, liveness checks, social logins, or independently verified payment information.

Move It says this information may be used to provide services, process payments, improve the platform, verify accounts, prevent fraud, support safety features, and comply with legal requirements.

Does Move It share your number with the rider?

The app promotes protected in-app calls, which are designed to allow communication without unnecessarily exposing personal mobile numbers.

Move It’s privacy notice says the rider may receive information needed to complete the service, such as your username, pickup point, and destination. Your registered name and profile photograph may also be visible through in-app chat.

Use in-app communication whenever possible.

Can you turn off marketing messages?

Move It’s privacy policy says users may opt out of promotional communication using an unsubscribe link or by updating preferences in the app.

However, you may still receive important messages related to:

• Your account
• Bookings
• Transactions
• Safety
• Operations
• Service changes

These are different from advertising or promotional messages.

Can you delete your Move It account?

Move It’s privacy notice states that users may have rights to request correction or deletion of personal data, subject to applicable law and legitimate retention requirements.

The company may ask for supporting information to verify the request before processing it.

Look for an account-deletion or privacy option inside the app. When none is visible, submit the request through the official Passenger Help Centre.

Deleting the app from your phone is not necessarily the same as deleting your account and associated data.

What happens when your account is suspended?

Move It may temporarily or permanently restrict an account when it believes the user violated the platform’s terms or consumer code.

Possible concerns can include:

• Fraudulent bookings
• Fake accounts
• Account sharing
• Abusive behaviour
• Repeated misuse of services
• Unsafe conduct
• Improper use of promotions
• Violations involving riders or other users

Move It provides a Passenger Appeal Form for deactivated accounts, but says appeals are reviewed based on the information provided and that only applicants with a strong case may receive a response.

When submitting an appeal:

• Use your registered information.
• Explain the situation clearly.
• Include relevant booking details.
• Avoid insulting or threatening language.
• Attach evidence when available.
• Do not submit repeated contradictory explanations.

Frequently asked questions

What is the official Move It passenger app?

The official app is currently listed as Move It: Book a Moto Taxi, developed by We-Load Transcargo Corporation.

Is Move It available on Android?

Yes. It is available through Google Play.

Is Move It available on iPhone?

Yes. It is available through the Philippine Apple App Store for iPhone and iPad.

Is the app free?

Yes, the application itself is free to download. Passengers still pay for booked rides.

What do I need to register?

Move It’s official instructions require a valid mobile number, email address, and other basic personal information.

Do I need a valid ID to create an account?

Basic registration does not appear to require every passenger to submit an ID immediately. However, Move It may use additional identity-verification methods and may require documents for specific features, discount applications, support cases, or security checks.

Do I need GCash?

No. GCash is only one possible payment method. You can register without it.

Do I need a credit card?

No. You can register and use cash when cash is shown as an available payment method.

Why did I not receive my verification code?

Check the mobile number, signal, blocked messages, and SIM status. Wait briefly before requesting another code. Contact the Passenger Help Centre when the problem continues.

Can I register using an international mobile number?

Move It’s service is focused on the Philippines, and registration works most reliably with an active number accepted by the app. Enter the number only when the correct country code is available and you can receive the verification message.

Can I use a tablet?

The Apple listing supports iPhone and iPad, although a tablet without an active mobile number may still require access to a phone capable of receiving the registration code.

Why does Move It need my location?

Location access helps the platform detect your pickup point, search for nearby riders, track the trip, and support safety features.

Should I allow location access all the time?

Allowing location while using the app is usually enough for ordinary booking. Review your phone’s permission options and select the level you are comfortable with while preserving the features you need.

Can I use a fake name?

You should use accurate information. A false name can cause problems with account recovery, passenger verification, discount applications, lost-item reports, and safety investigations.

Can I have more than one account?

Avoid creating duplicate profiles. Use account recovery or contact support when you cannot access your original account.

What should I do when my number is already registered?

Try logging in instead of signing up. The number may already be connected to an older account.

Is deleting the app the same as deleting my account?

No. Uninstalling the application removes it from your phone but may not erase your Move It profile or stored account information.

Final thoughts

Downloading and registering for Move It is generally straightforward.

Find the official passenger app on Google Play or the Apple App Store, confirm that the developer is We-Load Transcargo Corporation, and install it on your device.

You can then register using an active mobile number, verification code, email address, and correct personal details.

Before booking your first ride, take a few extra minutes to:

• Review your profile
• Enable location access
• Add an emergency contact
• Check your payment method
• Explore the Offers section
• Locate the Passenger Help Centre
• Protect your verification codes

Most registration problems can be avoided by using an active personal number, downloading only the official app, entering accurate information, and keeping the application updated.

Once your account is ready, you can enter your pickup point and destination, check the fare, and request your first Move It motorcycle taxi ride.